Big O Tires

Store on Fort Apache had a very kind manager, spoke to me using my name. Made me feel welcome and important. Will definately go back, and recommend this location to others

I first went to the Big O on Charleston and interacted with a person who I did not trust to work on my vehicle because after I told him I was there to have a slow leak repaired on the driver's side rear tire, he proceeded to ask me if the tire that needed repair was in the trunk. He then insisted I needed a whole new tire simply because I stated that this was not the first time I've had a slow leak in that particular tire, but without even looking at it first. I then went to this Big O and the people explained that the person who worked on the previous slow leak did not properly reprogram the air pressure sensors and that's why I thought there was another slow leak. There was no slow leak at all. The people who fixed my tire at the Charleston Big O made a mistake. I hope someone speaks to the people at that Big O location because the service I received there was disappointing and frustrating. I've been driving on an overinflated tired for months because of this, which is incredibly dangerous. I'm grateful to the people at this location who fixed the problem and did not charge me since Big O employees were the reason this issue was there in the first place.

THAT WAS MY FIRST TIME AT BIG O I WILL ALWAYS BE A CUSTOMER. YOUR MANAGER PHIL WAS EXCELLENT. VERY NICE AND VERY HELPFUL. ALL THE HELP THERE WAS GREAT.

All staff members were absolutely fabulous welcoming friendly and knowledgeable. Great team !!

Phil Was particularly helpful in that he found me an uncommon tire to replace my flat. Other stores would take several days. He found three in the city.

Actually traveling and needed wheel alignments that I couldn't get done at home. Coordinated with Richard for the service and the dealership-identified alignment was taken care of quickly.

The woman at the company could have been a little friendlier. A little abrupt.

After an unexpected tire bust on both my front tires I found this place. They were able to give in detail the issues with the tires and how much it would cost. They also explain to me how make sure I am getting the best for my money when purchasing tires. They were very helpful and understood my needs.

Very good customer service.

Always courteous and professional service.

no problems...just didn't have my size windshield wiper blades

Richard Langer was welcoming and efficient. He recommended tires for my specific driving needs and was not pushy. He explained each line on the invoice and provided me with an honest service time estimate.

Great service, staff very knowledgeable happy with service will definitely come back for service needs

I was really impressed with Richard Langer. I've had very bad experiences with other oil change companies. And I'm not very trusting. Richard explained everything to me. I was very impressed and I will definitely return to see him again at Big o tires.

Great customer service.

Staff was willing to help me in a dire need situation very close to closing time.

Phil was nice and knowledgeable.

The manager , Richard, was very detailed with his explanations of what my car needed. He is a people person and was very calm and courteous.

Marlo was great, friendly, engaging.

Just easy and polite people that got the job done!