Big O Tires

All good marks. I knew what I wanted. The location accepted my Internet coupon for a BALANCE and ROTATION. What I was disappointed in was that the error message for my 2017 HONDA CR-V was not rectified. Yes, I did not point out that the car was telling me that I had low air pressure. I assume my tires' pressure was checked during the rotation and balance, but I did assume that location would have seen the error code themselves. When I left the shop, the error message was still present. Thus, I have to assume that the air was checked on my tires and the error message is a glitch in the system. I will have my last FREE oil change at HONDA this week and I will point out that the techs at BIG O TIRES did the balance and rotation and signed off that I had proper air pressures. Yes, I am giving BIG O TIRES the benefit of the doubt that they checked my tires and the glitch is on my end. Bottom line, I did not point out that my car had the error message because I assumed that the proper air pressure was put in my tires. Thus, full marks because I am sure my car has glitch in reading the proper air pressures in my car.

Isabel was very courteous on the phone and welcoming. She is a huge asset to your company. I will always come to this store.

The service was excellent I added more to my service including an oil change just because they did such a nice job thank you very much

I was very well taken care of and everything was explained perfectly. will definitely give this place a visit with my tire needs!

I was given prompt courteous service,

Great customer service from all the staff

Very friendly and fun staff. Didn't make me feel uncomfortable as a woman walking into a car place.

we worked with Isabell and she was wonderful! from the moment we walked in she was very helpful and communicated with us about everything on our car, she also called with updates if anything changed. she was great to work with.

All in all a good experience.

Because of the prices.

That staff worked very hard to make little old me happy. Give them a salary raise pronto. Ha-

They took care of what I needed

I have always had good service at b o tires in Henderson, the one on boulder and valley Verde. Thank you

Great customer service, the manager was very friendly and work to schedule my appointment so there would be no wait to get the work done and.

excellent service. Found a tire puncture I did not know I had and repaired it for me.

The price was best around. Service was prompt. Front end associate friendly.

Very friendly staff and my oil change was quick and easy!

Linda Pott and her team exceeded all expectations. Excellence. Professional. Caring. Genuine. They secured all 4 tires from another location and mounted them - all in just a few hours time on the SAME DAY!! Stellar service! Excellent communication, customer service, and attention to detail.

Quick and good service.

I rate this location as "highly satisfied" becsuse setting my appointment online was extremely easy. My account information was already in the system, as I only use Big O Tires exclusively and am a returning customer so I didn't need to fill out alot of paperwork before the work started. The price for an oil change and 22 point inspection with two brand new filters, oil disposal, and labor was more than fair too! My car is always in the bay within only moments of my appointment time and the work is always done quickly and properly. My BOT location is very clean and tidy, and there are plenty of seats in the waiting area. The sun is cleverly blocked by brand new tires too, so that you're not getting a sunburn through the windows in the summer, and it's very nicely climate controlled inside. There are drinks available for purchase, there's a TV to watch, of you want, and the bathroom is always clean and sanitary. The staff is really friendly but absolutely professional and focused on getting the work done. I am a senior and travel alone alot! I never feel worried or even concerned about my safety because I absolutely know my car is well taken care of by Big O Tires!