Big O Tires

Came in to solve a recurring balance problem. Still not convinced its fixed.

Cannot give you a 10. Have not been there enough

Our car's rear driver's side door was scratched twice while the car was in the shop. I communicated this to Donald as soon as I noticed it and sent him pictures of the damage. My wife also took the car to the shop so they could look at it. They are going to review their videos. I would have rated everything higher, but the shop will need to fix the damage done to our car.

Great work

Again did not reset oil change counter although requested. No evidence presented of alignment check.

Your pricing on the tires is very deceptive, the tire was advertised for certain amount, so 4 tires would be 306.00. That's 4 tiger paws. By the time all the junk fees were added in, it came to 447.00. That's a fee for mounting, balancing, putting air in the tires, plus state tax, PLUS a state tire fee, plus a tire disposal fee, PLUS a 27.00 SHOP SUPPLIES. You guys need to go shopping and see how it's done. There are 4 tire stores in 1 mile. You're not going to deceive people into thinking you have something better. This car needs 4 tires, they have been on the car for 10 years. Price is not the most important thing to people, they have to come back for service. Your comp up the street offer free alignment, big deal but the customer will pay for it anyway, but at least it gives some security. You guys have some work to do.

Steering wheel wasn't centered after alignment

Everything was fine.

My oil cap went missing during oil change and I was blamed for coming in w out which was not true. Even if it were true, Big O did my last oil change and were the only one under my hood and were clearly responsible for losing. They ordered a new cap and paid for it but at no point took responsibility for losing it, mgr continued to tell me that I came in w out it! Was very infuriating, sent me home w no oil cap, nothing to even cover it to keep from splashing.. no apologies.. John was the only decent person there who was somewhat sympathetic but I did not get to speak with when I called . Lee was the one I spoke w on the phone. I do not appreciate being called a liar and the fact that no responsibility was taken made it worse. It truly was no big deal to me that it was lost, it was turned into a big deal when the finger was pointed to me and Big O took no responsibility when clearly they were at fault! Lee was arrogant and did nothing but escalate the situation. He immediately got defensive and said I could come in and watch the surveillance video.. again I don't care if it was lost, accidents happen.. he turned into a big deal by pointing the finger at me and taking no responsibility! John truly seemed confused as to what happened but immediately to action to order oil cap and did not charge me for it and he apologized for he inconvenience BUT said "did you know your oil cap was missing?"� I told him if it was missing the. You guys lost it because you were the only ones under my hood. He didn't respond, I don't believe he was sure as to what happened. Lee was completely inappropriate in dealing with me, what's worse is after all of that I was still charged for an oil change!! That's just bad customer service!

We had a premium oil change service which was good, however, when the vehicle was returned to us, there were finger print smudges on the hood and around the driver side door frame and driver side door handle. In addition, the steering wheel had finger print smudges on it. Lucky for us, we went straight to Mike's Car wash for a car wash, but we had to clean the steering wheel at home.

I was told it would be an hour and a half and it took three, now my sensor for low tires is on, guy acted like he was doing me a favor by selling me tires, probably won't be back

Went in and had tires put on, when I got the car back the steering wheel was not centered. I called and went back in they tried to fix it, said they did it wasn't. Went back in immediately they put it back on the rack and fixed it. Might not be the most efficient but they got the job done.

I had a fuel pump issue and when they replaced the fuel pump, a fuel line that wasn't clamped all the way blew off and started leaking like a waterfall that evening, straight gasoline. I took it back and they repaired it for free being that it was their fault. And now it's back because there isn't enough fuel pressure to start the engine. Overall they are doing everything they can to make it right and that goes a long way in my book!

Friendly staff and fast service.

I have always been impressed with management and the attentiveness to my needs. The service has had some hickups in the past but have always been receptive and gracious at taking care of concerns or problems. This time my oil change went well but had many areas around the outside of the vehicle with oily hand prints. I understand they can't always catch that since they are working on the vehicle. But the full hand print on my c-pillar inside the truck on my drivers side was really avoidable. Never have I gotten into my truck and had to grab that area. I notified the store as an FYI. I am a business owner and when we build patios I am always training my guys to not place their hands on the back of a homes siding because of dirty gloves they are wearing. Hope this comments helps with your training. Thank you. Rob

Great to have good options for service in the area. I'm definitely coming baxk.

Good: offered "promotional offer" as good as my coupon Bad: didn't rotate my tires as included/expected

My light for my tire was not reset.

My wife and I had 4 new tires put on our Toyota minivan this past Saturday at the Fairfield Twp. location. John, who sold us the job, was excellent in all aspects and treated us wonderfully and gave us a price we couldn't pass up. They put the tires on and my wife went and picked it up and by the time she got home, which is no more than 4 miles, a hubcap came off and she didn't notice it. On her way to work that night, which isn't no more than another 3 miles and the van hadn't been anywhere else since she got home from BigO's, another hubcap fell off and she didn't notice until later. They were both off on the passenger side of the van. When we were talking to John we had told him about our experiences with Tire Discounters and that they always broke something or did something when we would drop the van off for tire service and that's the reason we we're shopping around. My wife got ahold of a guy named Gary the next day, John was off, and after my wife explained what had happened he kind of acted snotty about it and treated her like she was trying to get something free or something. The hubcaps had been on there for a good while and we never had any problems with them until now. Gary said he would have to run it by a manager and get back with us, we'll he never did and my wife had to call back and finally got to speak to someone else and then Lee, the manager called her back and she explained everything over again since it was never relayed to him at all from Gary. He said he would look into it and get back with her. Lee has since called her and said he would order her 2 new hubcaps and that's where were at now, waiting on those and hopefully they match the existing ones. I don't like how my wife was pretty much just pushed aside and treated like we are some low life bums wanting a hand out for free. We paid you for your service and expect to be treated as such, like I said, they never tried to reach out to us to right the wrong and if not for us pursuing it I believe it would have just been shoved under the rug. That's all I got for now.

The workers at the store were all very friendly. I had my 3 kids with me waiting to get an oil change and it made there day that they gave my girls each a stuffed animal bear to take home. When I was loading my kids and stroller into the car at the end, one of the workers came out and asked if he could help me load up my car. Even though i only paid about $3 for my oil change because I had a coupon they still treated me like a great customer.