Midas

If you have a choice and is use to good customer service DO NOT GO THEREThey tried told mei had a engine problem when just three days prior i had it checked out and all was good with it. Then they told me it was my oil pump when i told them it had just bee

"In and out, although they could not seem to find my appointment in the system when I arrived. My oil change windshield decal would not stick. I need that to keep track. "

This Midas is horrible! The Manager is always grumpy or sleep and the techs take forever on an oil change! I will NOT be coming here again

"I and overjoyed that Shane with Midas on Rhode Island Avenue Northeast ,Washington,D.C. handled my complaint so professionally and quickly. Shane gave me a full refund.I really appreciate how kind and courteous Shane and the Midas corporate office treated "

My time at Midas was horrible! I came in for a simple oil change and that lasted two hours! I asked the Manager why my oil change was taking so long and he had the nastiest attitude! I was not impressed

Give incentives to return for services. Just knowing your job isn’t explaining some choices to come back.

"I came to Midas to get my brakes fixed and was treated horribly by the staff, The Manager to be exact! He was very rude and didn?t care about my safety! I was told by the Manager that i could drive off of the lot with my brakes in bad shape, which i knew i"

The attitude of staff. Improved customer service and explanation of options. Cleanliness of the waiting room and restroom. Painting in wait area is bad and the chairs were extremely hard and uncomfortable. Televisions were off but, the heat was on.

The staff is great except for the Manager. He was rude and was sleeping on the job!

Labor was very expensive... I don't think they calculate labor correctly. The communication was TERRIBLE. I asked them to let me know when it's ready for me to pick up. I asked them to send over the details/forms via email, they said they did. I never got it. I asked numerous times, nothing. I called and asked if my car was ready 3x. last time, they said "umm we don't have your car here".. WHAT!?... then finally he said "oh we found it".. what is he talking about! how can they lose a car!? they shouldn't scare customers like that. but positive thing about this place is the location and they were QUICK.

"We paid $3000* to have our van fixed. After a week or two, it shut down the same way again: $1000* more to fix. It was returned to us with dashboard lights on and ABS warning beeping. Midas told us to just drive, because they might go away. Upon taking"

I would’ve liked more communication from staff on the condition of my vehicle and the service that was done. I still don’t know if I got conventional oil or a blend, I didn’t get a sticker or any communication about when I need to come for an oil change next, and the staff overall seemed tired and not very interested in helping me. They appropriately serviced my vehicle and the price wasn’t bad, but I’ll probably be looking somewhere else for next time.

They messed up my remote keyless entry. The shop owner Kevin Trump never got back to me to resolve this matter.

Staff is not very friendly staff do not know what they're doing I would never come back to that minus again

Took 7 week for repairs that I was told would take three weeks. Car was returned undriveable and cost me over four thousand dollars to make my car driveable again.

The wait time was good the cost was a little to high.

The service took 2 and a hours and I had to keep asking what's the status of my car service, I'm not happy.

Computers were down so were a little slow. Service was great, as always!

Brought my car in multiple times. Oil changes were fine. Brakes were absurdly expensive even when paired with getting new tires to save on the exorbitant labor charges. Air conditioning repair has been a COMPLETE FAIL. I will be bringing back for the third

"Midas customer service was excellent on the day of service. I wasn't sure if I had an oil change or whether the coolant was top off. However, the front desk agent assured me he had witnessed the oil change and I was okay with the resolution."