Big O Tires

Having knowledge of the system

Be honest with your prices and charges. Don’t just say “that’s how they get you” when you charge me a different amount than the o e you quoted me at first. Aside from that, you forget to confirm my appointment after confirming on the phone and paying a deposit.

I asked about having my TOM monitor looked at and reset. The associate said they reset it but my lights are still on in the vehicle. He made me out to be stupid. Very disappointed in this associate and the work that wasn’t don’t to fix my TPM

Pay attention to what Thay are doing my car drives worse than when I bought it in Thay said I need alignment it was driving fine before now it all over the road

If someone takes the time to actually schedule an appointment ahead of time, they should be taken care of fairly close to the scheduled time.

Unfortunately, I won't be having a "next experience". A tire that was not quoted to me was put on my car and I was not contacted. The cost was also way more expensive than I was quoted and several other "charges' were added to my ticket.

I received a bait and switch. Advertised tires at a lower price online when the appointment was made. When I arrived the noted that they did not have these in stock and that they attempted to call, which I have no record of. But of course there was another option that was more expensive. Kind of the classic bait and switch, for which there are multiple laws against.

Scheduled tire repair and oil change. On arrival couldn't locate appointment. Didn't have time for oil change. Charged me 31. For tire patch.

If a tire isn’t available CALL AND LET PEOPLE KNOW. I feel like it was a bait and switch. Not cool and I will never use you again.

Was wrongly charged an extra $80