Big O Tires

They should call and inform customer on the progress of the vehicle , not have the customer call them.

Didn't have the tires I needed in stock when I booked my appt. I had to come back the next day.

It took a little longer than communicated. When I’ve been in the waiting room in the past it just has been not particularly great. I know this sounds picky, but it smells strongly of tires. Chairs aren’t super comfy. That’s why I chose to wait at a nearby park. Big O isn’t unique in regard to the waiting room being a big unpleasant, or smelling of tires, but it certainly doesn’t have an advantage in this regard either.

Overall I was very satisfied, but I was told it would take 40 minutes to complete so I waited in the store and it took 90 minutes.

I never got a call saying the car was ready for pick up. We were on a tight schedule, hoping it would be ready by a certain time. I had to finally call to check in. I would have liked Big O to call me when the car was done.

I would have liked to have known what the total cost was going to be before services were performed. I was shocked at the final price.

Because this was a second time that after oil change there was an oil leak in my garage.

When getting my vehicle back the wheels and tires were very dirty. One of the rims had a new scratch on it.(I could tell it was new by the way the wheel coating was freshly raised) Relatively minor but it still bothers me.

Some associates were friendly-some not. Pricing on one day different than second day. Two different associates.

I don't like giving everybodythe hi marks that's just me