Big O Tires

When getting my vehicle back the wheels and tires were very dirty. One of the rims had a new scratch on it.(I could tell it was new by the way the wheel coating was freshly raised) Relatively minor but it still bothers me.

Some associates were friendly-some not. Pricing on one day different than second day. Two different associates.

I don't like giving everybodythe hi marks that's just me

I got the car home and noticed the low air warning light on. I don't think the air warning should come on right after getting new tires. Other than that I've been happy with the service I've had there.

I was called on the phone and was told first: The requested work couldn't be done that day, and 2nd: The tires were not available at the location or anywhere near enough to get them and are on backorder. The 2nd point was the part that bothered me most simply because I selected them from the website that displayed them listed as available. The appointment would not have been requested and scheduled if that webpage had shown me accurate information. This review must be directed at the website. The store associates did all they could, but unless they operate the website, then they were as helpless as I was in the situation.

I bought a new set of tires. One of the tires had a leak that I discovered a few days later. This required me to call AAA after attempting to fix the problem. After I got to Big O it was fixed. But then a month of so later I got a flat requiring a new tire. It was installed and the next day, it had a leak. Once I brought it back it was fixed. But I wasted so much time bringing it back that I am not happy.

Employees not wearing masks in a place where there is a mask ordinance

The tires were not properly inflated one had 46 pounds one had 32 pounds and the other two were 33 to 35. Also only two of the four valve stem caps were replaced. Had to return the following day.

Stopped at big-o out of convenience. I was shocked at the pricing for a summer tire changeover. Over twice what I pay at the shop near my home. $10 for shop supplies!? What supplies? Maybe a weight or two to balance the wheel? Had I not been in a rush, I would have walked right out the door when I was told the cost.

I have bought tires for my truck and car. on my car I have had problems with a simple tire rotation both times I have taken it in.