Big O Tires

I scheduled an appointment online with a coupon you advertised for a oil change, tire rotation, alignment check, battery check etc. The alignment check wasn't done at all. I had to ask for a tread depth on my tires and brakes which should have already been checked but was not. Was also never told how my battery was. Somehow the price was advertised for 69.95 but ended up being around 88.00

I was not satisfied because when they fixed my trailer tire one guy told me it's was free and another one changed me and also y bought a new tire so i won't stop by anymore

Came in for an adjustment to my alignment and left with my alignment worse than when I brought in my truck

My wife went in for an oil change and asked for the healthy car special that we used to get and they said a conventional oil change wasn’t possible for my car or something and so she was charged $140 for a synthetic oil change?! The healthy car special is normally a “deal” and they didn’t offer her any discounts or anything. I feel like they took advantage of my wife because she isn’t super familiar with my truck or mechanical work.

I’m not sure that a total 100%price was quoted but I asked the four tire price, emission test, oil change, alignment price (which it didn’t end up needing an alignment.) I paid $100 down to have the tires ordered. Was told they would be here the beginning of this week. Finally called Thursday and they didn’t know where the tires were. I was offered a different set of tires that were in stock and they would still honor the free tire. I was impressed with that. When my total came to like $560 that’s around what I was thinking it would be without the alignment charge. Wasn’t until I got home that I realized that total of $560 didn’t include my $100 deposit. I was charged for all four tires to be balanced? ($80) Seems like that would be something normally down for free if I’m purchasing tires. I was also charged for the tire protection plan and was never asked about it. There was also a TPMS rebuild kit I was charged per tire that came to another $20.

Really the biggest issue was that I felt like the manager at the front desk made me feel like it was annoying to him that I brought by car in to get fixed. Just overall didn’t seem very friendly. I wouldn’t want to go to that specific Big O again just because I wouldn’t want to deal with a bad attitude honestly.

I dropped by vehicle at 9:20am and Caleb said the oil change and tire rotation/alignment would be done in 2 hours. I came back at 11:30 and he said it was just being tested for alignment and would be done soon. I had to sit and wait another 2 hours for it to be finished. I think he was trying to be nice but I’d rather be told it would take four hours and just come back and make other arrangements then have to sit there. Also, the Wi-Fi is horrible so I couldn’t get anything else done.

Go to a Big O where they actually know what they’re doing , owner should be a salesman at the gap , I have never been more annoyed listen to him ramble on …. What a joke

Made appointment on line. Indicated that I would be waiting for new tires to be put on my car. When I arrived 5 minutes before appointment found that there was another customer in front of me. Waited for quit some time. When technician finally got to me I told him my name and I was there for my appointment to get tires. He couldn’t find me in the system and we had to go through the information process. He said it would be 4 to 5 hours before he could get to it. I explained that I would be waiting and was told it would be 45 min to 1 hour. He said as you can see I am the only one here and there is no way he would be able to get to it before 4 to 5 hours. By then there were several customers waiting. I had an appointment in 2 hours so couldn’t wait nor did I have a ride to get home or to the appointment. He said come back when I could leave the car… I can’t leave the car. That is why I made a wait appointment! Told him thanks but that was not possible. No contact made to let me know you couldn’t wait for tires to be mounted while you wait and inconvenience of taking time out of my schedule to be at appointment where I am paying for a service. Not good service.

Better and friendlier customer service