Big O Tires

Purchased new tires 7/6/2022 less than 1000 miles had a flat. Did not purchase the "warranty" so had to pay FULL price for a new tire. The fact that I didn't purchase a warranty and that Big O doesn't stand behind their product, and didn't even discount service fees and labor is pretty bad business in my book.

Have your employees treat people with respect. The person I worked with was rude and demeaning. When I tried multiple times to explain my concerns, he spoke over me, told me it didn’t matter, and failed to address my concerns. I don’t feel like I was treated fairly with your warrantee for my tires. I should have been reimbursed more for the tires I needed to replace. I lost money, but in the end, it was worth it not to fight it because I honestly don’t want to ever work with someone at Big O Tires. I wish I asked for his name, but he worked the early shift (8am) on Monday, June 27th at your Draper location. He was awful. I’m very happy with my decision to switch to Les Schwab.

If a customer has to escalate a call to the corporate office, treat him with some respect and get back in a timely manner, he likely has something important to say

I am extremely upset with the service received here. I came in for a tire repair, I asked for pricing estimates and they wouldn't tell me until after the wait time, and after waiting I was told I need my axels aligned for an additional $99 and they wouldn't recommend me getting off the lot. Trusting their expertise I followed their advice while the person speaking to me never once looked me in the eye. I should have noticed the odd lack of eye contact, but he had no problem looking at my chest. When finished I had to ask for my key as they didn't give it to me and told me I could go find my car. They should have directed me to it. I saw my dealership the next day, was informed I never needed an axel alignment and was robbed of money. I demand a refund. Why would they lie? I overheard the staff saying it was a slow week. I understand Covid is tough, but it is for me too. I couldn't afford to part with that $99, but did so because I was told this was a reputable company. I demand a refund! A staff member also refused to wear a mask as he kept taking it off and didn't put it back on when he was in the room in front of customers.

In summer 2019, I did an alignment at the Big O in West Jordan and they said the changes were minimal. In July 2019, I bought new tires from Big O Draper and they recommended I do another alignment. I declined since I had just done one. I rotated by tires at your store every 5,000 miles and no one mentioned any problems. On this visit to rotate, they said my tires were basically ruined because they believe the alignment is likely off. The tires have only 17,000 miles. If my alignment was bad, I'm upset that no one mentioned that on any of my previous visits to do tire rotations. Your associates should have said something. Now they say I have to replace all my tires and they won't be covered under warranty because they recommended an alignment in July 2019. Very disappointing service experience. I like when companies take responsibility rather than blame others. Your associates should have noticed and mentioned a problem when I rotated my tires at your store. You had several opportunities.

Manager Mike was very disrespectful and rude and did not care about my best interests. He pressured me into buying 2 tires for $425. He very shortly told me the price and continued going on without even letting me think about the price he just said. Ridiculous amount of money to spend on tires that are going on a really old vehicle. He is not fit to be a manager. Very poor experience.