Big O Tires

In summer 2019, I did an alignment at the Big O in West Jordan and they said the changes were minimal. In July 2019, I bought new tires from Big O Draper and they recommended I do another alignment. I declined since I had just done one. I rotated by tires at your store every 5,000 miles and no one mentioned any problems. On this visit to rotate, they said my tires were basically ruined because they believe the alignment is likely off. The tires have only 17,000 miles. If my alignment was bad, I'm upset that no one mentioned that on any of my previous visits to do tire rotations. Your associates should have said something. Now they say I have to replace all my tires and they won't be covered under warranty because they recommended an alignment in July 2019. Very disappointing service experience. I like when companies take responsibility rather than blame others. Your associates should have noticed and mentioned a problem when I rotated my tires at your store. You had several opportunities.

Manager Mike was very disrespectful and rude and did not care about my best interests. He pressured me into buying 2 tires for $425. He very shortly told me the price and continued going on without even letting me think about the price he just said. Ridiculous amount of money to spend on tires that are going on a really old vehicle. He is not fit to be a manager. Very poor experience.