Big O Tires

793 ratings
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Location

7301 Staples Mill Rd.,
Richmond, VA 23228

Jeff

By Jeff | 9/6/2019

I came in to get an alignment. The did just as I requested and were efficient, and fairly priced.

GSmith

By GSmith | 9/8/2021

We bring all our vehicles here because the service is always done right, the customer service is excellent, and you don’t feel like just a number.

Lori

By Lori | 9/6/2019

They helped me out in a tire crisis while I was 3 hours from home. Friendly and knowledgeable service.

Martha

By Martha | 9/2/2021

Everyone is friendly at my location. The service is reliable and reasonably priced.

Anna

By Anna | 9/6/2019

I anticipated to be waiting for a long time, but I was glad we were out less than we thought.

Sam

By Sam | 8/30/2021

Great experience; Hank drove me to my office while my car was being serviced

Cade Terrell

By Cade Terrell | 9/6/2019

Cannot express how happy I am with the customer service, promptness, and mastery Big O provided for my cars needs.

RP Man

By RP Man | 8/30/2021

Great service, the location is great for me

Bomani

By Bomani | 9/6/2019

Came in to get a replacement battery which I had already purchase. Quick and fast service with a smile

Tophat

By Tophat | 8/17/2021

Always friendly, extremely knowledgeable and explained service very clearly. Service was in a timely manner.

Kylie

By Kylie | 9/6/2019

My oil change was very quick and all of the technicians working up front were very friendly and accommodating!

Jay W

By Jay W | 8/16/2021

Ben was awesome. He took my vehicle even though i did not have an appointment and it was late in the day. I explained to him that i just started my new job and i was not sure if i could make an appointment for later. Ben told me to come in and he will get me in. I felt bad that the guys worked a little overtime because of me. This was a great team. I will be back.

Mohammad

By Mohammad | 9/6/2019

Everything was good but if there is some discount for who your permanent customer it will be pleasure. Thanks

MG

By MG | 8/12/2021

Well I talked to an associate bout my problems. They were patient and told me to drop vehicle off. I had previously done work but was having problem with a leak. They looked it over cleaned my valve cover then tourqued them. Tested them for leaks and noticed nothing. Upon getting my vehicle told me there was no charge. I expected at least an hour of labor bit nope.... Love this place and the care they give.

Todd

By Todd | 9/6/2019

Big O is efficient with our time. Had our state inspection and oil change done in a timely manner

Susan C.

By Susan C. | 8/7/2021

The associate who checked me in was super friendly and helpful. She explained print, called me while my car was being serviced to ask if I wanted to replace filters and set the tone for an overall great experience. The total price ended up less expensive than quoted which was the icing on the cake. This is my 3rd happy visit to Big O!

Nidal

By Nidal | 9/6/2019

Greating and welcome of me was not that great it was my first time but thanks i will return

Mike B.

By Mike B. | 8/6/2021

Easily scheduled service. Reasonably priced and a friendly staff.

Corinne

By Corinne | 9/6/2019

In and out in 50 minutes. Everyone was very nice, was even able to nurse my newborn without any issue.

Rodman

By Rodman | 8/3/2021

Lady who helped me was a pleasant sweet person and got the job done quickly. Give her a raise!