Big O Tires

793 ratings
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Location

7301 Staples Mill Rd.,
Richmond, VA 23228

Tony

By Tony | 9/6/2019

Nice place to go to

Puddin

By Puddin | 2/11/2021

Fast friendly service very pleasant 😊very good details very well done complete work with no problems

Scott

By Scott | 9/6/2019

Great people and great service!

Mr. Complainer

By Mr. Complainer | 2/9/2021

Sales people were excellent and the service was excellent

Jspec Auto

By Jspec Auto | 9/6/2019

Very happy with the work.

Rushela Z.

By Rushela Z. | 2/9/2021

Excellent service

Diane

By Diane | 9/6/2019

My experience was awesome... staff was knowledgeable and extremely courteous and friendly. Tire prices and brand offered were great- definitely better than the competitors. My only complaint is the cashier put extra charges that weren't necessary on my bill initially without asking if I wanted those services. I declined them all and she was very amenable and kind about fixing the bill. I understand most business need to try to upsell products, but asking first is always a better way to do it. Other than that I will definitely give Big O my future business and highly recommend them.

Judy w

By Judy w | 1/26/2021

Customer service and mechanic are are very knowleable..

Trevor

By Trevor | 9/6/2019

I came in just before closing on a Friday evening and was greeted immediately. The employee at the front was extremely helpful and gave a really good price. They had me in and out in under 30 minutes. Highly recommend!

MT

By MT | 1/23/2021

Service was fast, pricing very reasonable and customer service was excellent

Doug Glasco

By Doug Glasco | 9/6/2019

I was looking for a special order tire which other shops could not seem to locate. Big O located a set and had them shipped in and on their floor within a week. I made an appointment and got an alignment, all four tires mounted and balanced, and was on my way in less 1 hour and 30 minutes. Overall a very good tire buying experience.

Chuck P

By Chuck P | 1/23/2021

The young lady that helped me was very friendly and knowledgeable. She let me know the exact cost before I left my vehicle, and had my vehicle ready earlier than anticipated. I'm a regular customer at this location.

David

By David | 9/6/2019

They have always been able to complete the work the same day. they seem to know what they are doing, and I appreciate I can talk to the technician who actually worked on my car, not just the counter staff. Prices are very reasonable.

Alisha R

By Alisha R | 1/20/2021

The representative Keisha Moore is extremely helpful every time we go in and is very helpful with trying to get our turnaround as quickly as possible!

Megan

By Megan | 9/6/2019

This place has customer service down!!!!!! The people were extremely nice and knew their stuff. I will definitely return. I also liked the waiting area with the counter top table I could do homework on.

Lee O

By Lee O | 1/19/2021

Customer service was great. Thanks

Christos

By Christos | 9/6/2019

Very pleased!

Wilmer W.

By Wilmer W. | 1/19/2021

Associates are very courteous,efficient and professional. All services rendered are explained and reasonably priced.

Taylor

By Taylor | 9/6/2019

Great service!

Happy Customet

By Happy Customet | 1/16/2021

Great all around experience!