By Anisa | 9/6/2019
Fast and friendly just like I like it
By Charlie C | 9/28/2020
Good service. Very professional, always ask if they can help.
By Gordon | 9/6/2019
The staff at the store on Staples Mill Road have been very helpful to me in the past year and have attended to my auto needs and respected my budget constraints without compromise to quality or service.
By Wyld Man Bob | 9/28/2020
The Staples Mill location has been taking care of my vehicles for over 2 years now and I have approximately 10. Never any issues or problems. They find solutions.
By Allen | 9/6/2019
From beginning to end, my experience was positive. Friendly but professional staff. The issue with my car was accurately diagnosed. I waited with the car while it was repaired on a second visit, and the job was finished in less time than estimated.
By Sally V | 9/26/2020
You had the tire we needed and no one else did. Husband was stranded and you were extremely quick in getting the tire put on the rim. Came back afterwards and got another tire and service was the same. Couldn't be more appreciative of your service.
By Mateo | 9/6/2019
I drove straight from a Firestone store, where my tire was deflating having just run over a nail...where I was treated as if I was in the way. Once I arrived at Big O - I felt as if I stepped into a totally different world where service, kindness, professionalism, & customer service matter. Had a very positive experience because of the staff.
By Alex | 9/26/2020
All the employees seemed to be doing what they are supposed to do l! Great job! And professional!
By Sarah | 9/6/2019
I was very pleased the women greeted me at my car and when I went in I was really amazed at how clean the place was, I had my 4 year old with me and they had it set up very kid friendly and turned tv on for him, they took maybe 25 mins on a job I thought would take 1hr so that was awesome. They are doing great at that location
By Louis | 9/22/2020
I appreciate the time they took to explain what needed to be done and the approximate time it would take to complete the work.
By Alice McClain | 9/6/2019
It was my first visit to the store.The staff was courteous and knowledgeable about the right tires for my car. The wait was not long. The store was clean and pleasant. The only thing was the tv was on a sports channel.
By anonymous | 9/22/2020
Always had a good experience here.
By Alicia | 9/6/2019
I pulled up without an appointment around 8 AM to get four wheels and tires installed on my new Maxima. Clay immediately greeted me at my car and was happy to accommodate my request. I certainly don't trust anyone with my car but I knew it was in good hands. The pricing was very reasonable, customer service was great, and the work was completed properly.
By Anonymous | 9/21/2020
The process was simple cost effective and easy
By Mac Miller | 9/6/2019
The only frustration for us was that there is only one store in Virginia and not near us. The high level of service we received helped to make up for the long distance. We have been Big O customers for many years and will continue to do so...
By Happy Customer in Richmond | 9/17/2020
I was thrilled that they were able to fit me in quickly to check out why my tire pressure light had come on. The temperature outside had not changed much, so I could not attribute it change in temperature. I waited in the semi-private area and conducted work while they quickly checked the condition of my tires. They found the pressure was down on all the tires so they fixed it. Everyone was very nice. Big O Tires on Staples Mills road was highly recommended to me, and I would highly recommend to others
By Wilmer | 9/6/2019
You just won a new long term customer. I've had several services performed at Big O over the last few months. But I carried my vehicle in on 2/20 to get an oil change and expecting to replace the rear brake pads. Another vendor told me my brakes had to be replace. The techs at Big O checked my brakes and told me the brakes were still good and only half worn. Not completely worn down like the other shop claimed. It's hard to find shops with techs/ service advisors who are that honest. I'll keep coming back and have recommended Big O to others as the best in RVA
By Mike G | 9/12/2020
The ease of the process. Walk in talk about the work. Leave this particular time. Got the call picked it up. No BS sale.
By Helen | 9/6/2019
I stopped in to check on getting 2 tires and an alignment, my mechanic had said I needed, he is semi-retired and doesn't offer those services. I knew which tires I wanted, since I drive the car less than 5000 miles a year I didn't want an expensive tire. They checked the size of what was on my car and told me they needed to order the ones I wanted. They called 2 days later and said they had them and could put them on that day. I went in and I was explaining how I wanted the tires installed (it was a little confusing) and a gentleman who had been there on my first visit explained to person writing the order what I wanted done. I made the comment that he remembered what I had said from my first visit, I was impressed that he actually remembered me and the specific details of what I had said on my earlier visit. I didn't get his name but I'm assuming he is either the manager or owner. The work was done quickly, I was given a printout of the before and after of my alignment and they wrapped the 2 tires I wanted to keep before they put them in my trunk to keep my trunk from getting dirty. I was really pleased with the service, they didn't try to sell me anything I didn't want or need, they were efficient and professional.
By R Price | 9/10/2020
I had my vehicle inspected and during my inspection they recommended a repair which other shops had overlooked the repair related to the adjustment of my headlight very satisfied