Big O Tires

793 ratings
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Location

7301 Staples Mill Rd.,
Richmond, VA 23228

George

By George | 9/6/2019

This was not my first visit to your store. This time was only for an oil change. It took way too long. I was told about 20 minutes and that was fine. There were only a few cars at the shop at the time of my visit. I know an oil change isn't a big money maker, but I was there 45 minutes.

Todd

By Todd | 9/6/2019

The staff and quality of work along with the value of the cost was outstanding. Look forward to future business.

Patricia

By Patricia | 9/6/2019

The girl at the computer was a little confused or training? It turned out okaky.

Cheronda& Justin

By Cheronda& Justin | 9/6/2019

Keisha was great! She greated me and had us in and out... wonderful place this was my 2nd visit here.

Sheron

By Sheron | 9/6/2019

Short staff...two other early morning visit(s) the staff was eating his breakfast directly in my face and could not focus on my needs

Yvonne

By Yvonne | 9/6/2019

I have been a patron of this establishment for a couple of years now and have always received great service.

Maggie

By Maggie | 9/6/2019

I dropped my car off at 930am and I had to call at 200pm just to see if it was still there and finally got a call at 235 to say it was ready.

Bill

By Bill | 9/6/2019

I had a slow leak, I was checked in quickly and my tire had a patchable hole which was fixed quickly

anonymous

By anonymous | 12/25/2020

Couldnt enter one star or would have. Service was great, front counter staff very helpful. Unfortunately my middle console was accessed and rifled through to plug a tire. Slight scuff at eyeglass holder tends to show access to that compartment as well. Nothing missed but still not acceptable.

Willy

By Willy | 9/6/2019

Janne' could not have been nicer. Chris fixed my tire and was very polite and professsional . GOOD JOB BIG O TIRES!!!

anonymous

By anonymous | 5/13/2020

They wrote down the wrong mileage and have never corrected in the system; therefore the mileage is reporting wrong on reports and causing me a nightmare.

Betty

By Betty | 9/6/2019

Love this place. Dependable and honest. I also use the one on Silverbell road in Tucson. Neither of these places disappoint.

William

By William | 3/11/2020

N/A

Carrol

By Carrol | 9/6/2019

Went in to fix slow leak in my tire. Excellent service and timely. Went back for state inspection. They didn't disappoint.

Justin

By Justin | 3/4/2020

Just remember to show workers how to reset maintenance checks in cars! Keisha was on the spot with it tho...

Patti McComb

By Patti McComb | 9/6/2019

I called at 9 AM becsuse I blew out a tire and they took care of me right away! Friendly staff!

Steve

By Steve | 2/24/2020

Service and knowledge is good. Time to complete the work is generally longer than

Bhoj

By Bhoj | 9/6/2019

Friendly and helpful for everything and time saving because service is so fast. I recommend all my friends and other people too.

Brian

By Brian | 11/24/2019

I had three tires installed on Nov. 20 2019. I was told that a brake inspection was done and that front and back brake pads was good. On Nov. 24 I can hear rear brake pads grinding because pads are low. Probably could have saved the rotor if I was told the pads was low when tires was installed.

Charles

By Charles | 9/6/2019

Second time at this location and had awesome customer service even a place for the kids to play while we waited... And less expensive than the Low price tire shop down the street...