Big O Tires

There main goal was to upsell. You schedule a service for a certain price and the whole time your there they try and talk you into upgrading said service or adding more stuff.

I have always thought that fixing a flat is a quick in and out service. Since I didn't buy these tires at Big O, I guess that's why I was charged. from the time I got there until I left, it took about an hour and a half.

They did good but did not go above and beyond.

Lug nut was stripped charge to fix $200! Not sure who and when this happened?! At visit? Or before? First time I had tires rotated or off since a bought the car

The staff was friendly and on point,easy to deal with and very professional.

The car wouldn’t start when I picked it up, but I haven’t had any battery problems prior to my appointment at Big-O.

Everything went well, very nice associate that checked me in. The only reason I could not give the highest rating was I called to make the appointment and that day the phones rang and rang and rang; no answer, no automated message, no response. Found out the next when I gave it another attempt that the store closed early @ 2p. In addition, my car's computer was not reset (warning for due date for oil change). Have always had that done no matter where I took the car.

Thought alignment was included in price.now have to go back for it.

I was told that tire installation would take about 1 hour. After two hours and ten minutes when I asked for an update on my service it took the clerk nearly 15 minutes to 'find my ticket'. Then I was told that the car was 'almost done' and that they had been very busy yet, during that time, their waiting room had been completely cleared of all customers twice (except myself). NOTE (in case I don't get a chance to enter this later in the survey) - This service was at Big O Tires #4248 at 4689 W 12600 S, - NOT the location shown at the beginning of this survey

after making my online appointment, I received a follow-up call to verify which I appreciated. during that call I asked about a $20 off Black Friday special, and asked if it applied to all levels of wheel alignment service. I was advised it was. upon receiving the final bill, the price seemed high and I asked the associate about the $20 discount. He stated that his manager informed him it was expired. we pulled it up on the website, showing that it was not expired, and had no limitations on the website. The associate spent extra time, which I also greatly appreciate and determined that the coupon actually only applies to higher tier wheel alignment services with extended warranties. He was however able to find me a slightly lower value coupon and apply it. everything at the store was done perfectly, my issue is that if a coupon has limitations, the website that advertises the coupon needs to state it, and upper level management needs to make sure that those limitations are properly communicated to the stores. Thank you.