Big O Tires

Took much longer then other Big O location … ie. Show Low Az.

Took 45 minutes longer than quoted time. Price was within a few dollars of dealers price

The receipt shows air service and radiator service. Only 13,000 miles on vehicle and have a K&N air filter also brake fluid service that I feel I didn't need at 13,000 miles.

I was unsatisfied with cleanness because there was a customer siting in waiting area without a “mask” and I felt uncomfortable. I was unsatisfied with knowledge of associate because he couldn’t determine what may have cause my breaks to malfunction, although it wasn’t at the time I bought it in. I told him everything that took place at the time my breaks wasn’t working fully, but he stated nothing was detected but if it happens again to bring it down ASAP, the question is what about if I can’t when it happens again?

The time it took to complete the job was a lot longer than we were told. We would have made arrangements for someone to pick us up if we new it was going to be 4 hours!

For the first appointment of the day it shouldn’t take a hour and twenty minutes to do a oil change and rotate tires. I have worked at Big O for a year.

Wait time was too long for an oil change and tire rotation than normal

Out of your control, but the a/c unit wasn't working & the lobby area was hot. The pricing on the tires could have been better explained online. It came out to almost what I could have paid at Costco for less hassle.

Spent $1216.00 on two cars in a weeks time. Then my wifes headlight went out. She stopped by but they were to busy which was fine. What wasn't fine is when I went in the next morning and was charged $61.50, when I did half the job already which would make it probably less than 10 minutes to finish. I don't know, after spending $1200 dollars in there a few days before, I probably would have just charged the $20 for the bulb, and comped the $40 labor to put the bulb in.

Don’t tell customers time frame if you aren’t even going to be close