Big O Tires

Quit trying to upsell a customer because they came in with a coupon

I was charged as a package "deal" but it wasn't explained what all that entailed. I agreed to some of the "package" but wasn't made aware of items I couldn't use due to the vehicle. Example:2-TMPS rebuild kits--$60. This vehicle doesn't have TMPS. 2-3 year 4 wheel alignments $419.98. Impossible on this vehicle. Charged $23.99 To mount and balance, fine; but then an additional "Labor" charge of $927.66. I think I was taken advantage of and I'm highly dissatisfied.

Supposed to be an hour to an hour and a half for new tires and free alignment check. Waited almost 3 hours and just left without the free alignment due to the poor timing.

Need the Technician to do his job procortly. not just mark off on the sheet. A technician said he checked my radiator Fluid and a radiator just had water in it. But he said it was o k. The technician said my bush is were cracked. But never Greece them .

The pricing was not clearly explained at all until after I ran my card. I did not agree to the warranty on the tires that was $131 and stated on the receipt I agreed to it.

I want to see friendly people on the decks

Oil change coupon for $16.99 (+ disposal fee) & 2 extra quarts of oil came to $29 and when I asked why so much I was told that’s the lowest price for oil change service.

I scheduled a 11:00 am oil change apt, service desk said it would be 1.5 hour job. I explained I had a flight to catch and it was imperative that I get car asap. The car was not ready until 3:30!!!!!! Unacceptable. Why did I bother with an appontment????

Very over priced alignment and didn’t even help my car drifting as i told the associate that was the problem the alignment that i “needed” did nothing

I made an appointment for 8:00 am on a Saturday morning to purchase 3 tires. I was late, showing up at 8:20. The clerk told me that I could wait because the tire installation and alignment would take 1.5 to 1.75 hours. I did not get out of the location until 11:50 meaning that my 1.75 hour service took 3.5 hours. The service staff did not let me know why it took so long to complete the job.