Big O Tires

I don't mind paying for a service but 15min of labor at $100.00 dollars will not have me shopping at big o for my next set tire. I just had two tires dismounted and two tires I supplied mounted without balancing and it was the same price with or without balancing. Half the labor full price

Had an appointment but still took several hours, pricing on website was inaccurate, oil change was not even done. Price plus installation on website was not even close to the final bill. It was also communicated that an oil change was needed and that was not completed. I did not even realize it wasn't done until reviewing the receipt and it wasn't on there.

I was charged for a service, alignment, that wasn’t performed. I tried to resolve it with the store manager who lied several times and then accused me of causing the damage myself. I have very little confidence that the other work they did was either performed at all or performed well. I went in for brake pads and was told my shocks were leaking. These are the same people that told me I needed an alignment and didnt do the work. How am I supposed to believe? I really had leaky shocks and that the store actually replace them? Any trust I had is gone.

Id never go back here I had an appointment for 4pm I arrived at 355. They did not start working on my car until 450. I was there until after 530. Why would it ever take this long to get an oil change that had an appointment I will be leaving a long detailed review on Google about my dissatisfaction

WE have asked to speak to a general manager for over a week now and noone thinks it is important to call us back. Forcing us to have no choice but to get an attorney.

I was pleased that Jason was able to complete the needed tire repair and alignment within the time frame I had requested.

The wife called for pricing to have tires mounted and balanced that where purchased somewhere else and was told $30.00 a tire and when I arrived to have service done was the. Told $40 a tire on top of $4 per valve stem when told service rep wife was told $30 for everything he said best he could do was $35 + $4 a tire making it a total of 39 a tire. Then wasn't told about a $15 dollar fee for shop supplies which wasn't to pleased with sence originally was told $30 a tire which would've been a total of 135 plus tax instead of almost 180 I paid. Will not do business with the location I went to. Didn't like getting told one price to get my business than upon arrival getting told another price. Would've just went to discount tire or Walmart.

I made an appt for 10:00am. By 10:35 my car had not been touched. When I asked a man at the front desk if my car would be serviced soon he very condescendingly said “if I had a crystal ball and knew I’d be down a worker then we wouldn’t have this problem. You need to have some patience.” Needless to say I left without my oil change. All they had to do was tell me they we behind when I dropped off my car. I had beef getting my oil changed at this location for 10+ years but I will never go back.

Be up front and honest about pricing. Don’t overcharge for an inferior product. No huge hidden costs. Do the work in the time you said or contact me to let me know what’s happening. Don’t give excuses and lie to me about your mistakes. Don’t try to upswell me and hold my car hostage after I’ve already spent more money and way more time with you than was ever thought possible.

Hire new people. Ralph and his team were amazing. This new owner and employees suck I will never come to this location ever again and I’ve been coming here for 15 years. Lazy and rude employees WOW I just couldn’t believe it. Went to discount tire, they took care of me free of charge even though I bought the tires at big O. Very very disappointed!!!