Big O Tires

That store needs to honor their commitment/estimates given on the phone and complete the job as per the requirements.

Zero communication, from the manager or staff.

LJ manager informed me when I return to pick up my truck for a flat repair that your tec damage a custom wheel and assured me your store was going to take care of it. The communication from LJ was ok at first but as it went on for about 8 month or more you can look on my acct. Rob Stafford when the damage happen and when I had to finally h bring it to a end. All I got from LJ was one problem one after another. I had countless messages left at store no return calls. I finally texted his phone and started communication myself. I work in the 90's in management with Les Schwab tire center and was taught when everything is going good it's easy BUT when something goes wrong it is how you handle it with Les Schwab in those days it was communication and asking some higher up in the program for help. Training is what it takes to handle problems.I think I did give him enough time to fix it on his own. He does need more guidance and training.

Try not to sale old tiers!!! In August 2021 I purchased new tires and the the “new” tires were from 2015!!!! I don’t know how legal is this???!!

I waited 8 hours IN STORE for my car. I paid $400 to have the problem not 100% solved. I was told I need a new wiring harness; then I was told “no one makes them.” Next day, car dies.

Nothing. The poor customer service attitude d the illegal e of improper load range is unacceptable.

Teach your service writers to not take advantage of women and never to hang-up on a decade long customer who bring you 3 to 5 cars for services

I did buy my tires and had them mounted on custom wheel at you store.The tire was do to be rotated and balanced one tire also had a nail in middle of the tread. When they was rotating and fixing the flat one of the installers put the custom wheel face down and the claws went into the face of the wheel. When we came to pick up truck 2 guys came right out and said one of the wheels got damage when repairing the. flat.The man assured me he was at fault and it was going to be taken care of. Your man did contact me about off set of wheel no further contact yet. The tire they repaired and damaged wheel still has a slow leak I have to add air. I do have 6 car that through the year have been serviced at that store. I really just want wheel replaced and flat fix.

I bought some tires online, I made the appointment to fit them, they gave me the appointment, and when I got to put my tires, they were not in the store and they rescheduled me for another day, and they told me that I had to pay for tires and service at that time to be able to have an appointment in the following week

Wait time- over 90 minutes Noticed car pulling to right on way home. Next morning warning light and dash message low tire pressure, in 36 degree weather. 77-year old me finds pressure gauge, 25-26 pounds all 4 tires. Called Big-O; suggest I drive back to get correct inflation through holiday traffic on bell road while passing by another Big-O in Sun City closer to me? NO WAY! So there was time to sell me an air filter, but not time to test drive car? Wait area: plush chairs hard to get up out of for me, improper for distancing, no options for seating, how could a mechanic not re-inlate tires? How do I know air filter was even installed? Our multiple vehicles will never go to Glendale Big-O again.