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By Bbates | 6/28/2015
Check in was terrible...set a very bad first impression! Workers are very nice.
By anonymous | 12/6/2014
Not up par with other Sheraton hotels. I was disappointed with amenities.
By Reneeuwp | 8/8/2015
I was there for the up with people reunion, I understand that there were 3,000 of us but the service was HORRIBLE!! I had to ask for help, I had to ask the cleaning ladies to stop talking and blocking the door into the guest bathroom in the lobby and when it came to meals your staff treated us like cattle, get in/get out. I have never had such terrible service at a resort!! The only pleasant people I encountered during the 6 days I was there was the bellmen, they were all very nice and genuinely seemed happy to help.
By Krisjmar | 7/1/2015
Terrible
By NA | 6/6/2015
Swan had silverfish in rooms needed to spray. They don't change sheets or provide toiletries daily. Need more cable stations. It is over priced on rooms and food to not be a disney hotel. Needs much improvement.
By No thanks | 11/8/2014
Seems outdated
By T. Matrix | 11/6/2015
Approximately 20 minutes after unpacking following a pretty exhausting day, our room was flooded with sewage. That was Problem #1. Problem#2 was that there was a flaw in the plumbing to the point that when the flood began, there was no handle on the pipe to turn off the water. Furthermore, the lid was bolted (!??!) to the tank, so there was no way to turn off the water there, either. That is, the lid to the toilet tank was protected but, as a result, neither our persons nor our possessions were. Problem #3 was that the lines to the front desk were busy, so we had no assistance at all (until I got through to the bellhop and asked him to pass on our SOS). Problem #4 was that we were led to think that the manager was going to call us. Unfortunately, though, we were told that the manager was not on duty at the moment we were having our crisis. (We then wanted to talk to the manager when we checked out, but, interestingly, s/he was off duty then, too.) Although our room was flooded (as was the hallway outside) with sewage, and our evening was ruined at great expense, the most annoying part is that not only has the Disney Dolphin resort not contacted us, they have avoided us when we have tried to contact them.
