Hand and Stone

Fantastic facial. My first time here and I’ll definitely be back. My skin looks younger!

Therapist Josh was great.. He definitely knew trigger points

My facial and the esthetician, Saria,were wonderful! She is so professional, thorough and explains things well. She is also so pleasant and easy to talk to. I was very happy with with my facial. Unfortunately, when I went to the cash to leave a gratuity, I was told I owed $9.99 for the facial. I had a gift card in the amount of $120.00 and when I made the appointment on the phone, I was told the facial is $129.00 and that since my gift card was $120.00, a note would be put in the computer that would say I would not be charged the difference. When I explained this to the staff person at the desk, he said there was no note in the computer. I explained that the conversation happened when I made the appointment and I would appreciate it if this was honored, but again, he said he couldn't do anything to resolve the issue. I asked if it was noted who I took my call when I made the appointment and he said it was with the manager, Daria. It did not occur to him to contact the manager to resolve this (even though he had texted her right before my appointment about a separate question involving where a truck advertising the store should park). I found this to be poor customer service. I received an email from the store asking for feedback which I provided on 11/16. I listed the above concern, but I have not heard back yet. I am not upset about the $10 charge, it was more the way the staff member handled the situation. This was a disappointing end to an otherwise great experience.

The front desk clerk in the Bedford Mass store ( Emily ) was very friendly accommodating. Esthetician Maria completed my daughters 1st facial for her 16th birthday. Excellent overall experience !!!

Shelley did a great job. The massage was just what I needed. It was a good value.

Esthetician Janine is thorough, warm, friendly and easy to talk with. She also does facials for my wife Helen, and she also very much likes her service. I will always request her.

The place is very clean with a great atmosphere. Everyone was very friendly. My esthetician took the time to talk to me about my skin and gave me helpful tips so I can improve my skin health. The facial and accompanying massage were great.

Very thorough in hitting all the target areas. Address many of the areas I’ve been concerned about.

The staff is always very nice and welcoming and always willing to help. Everything is always on time. The location is very convenient and looks great.

The receptionist was super nice. I was not forced to buy any products, and my esthetician knew a lot about my skin type to help me find better products.