Big O Tires

Have service tech wear gloves. The door panel and steering wheel were very oily and dirty. When my truck was returned

Take less time messing around and do the work

Have more counter representatives

Took to long for an oil change etc.

When I got there, they just told me to take a seat and they would handle my flat tire. There was no communication on how long or how they would fix it. The wait was almost 3 hours and they never communicated that to me. I had an appointment and they didn't seem to care and prioritized walk-ins that made more money, such as rim purchases. Then when they gave me the car back they didn't even tell me if they patched the tire or put a completely new tire on. Overall for a trusted company like Big O Tires, the service was definitely lacking.

My alignment still pulls right

My engine only uses 3.9 quarts but breakdown shows they used 5 quarts of oil. So where was it used?

When I came in both reps were with other customers. Neither one even made eye contact or acknowledged I was there. One agent finished with his customer and then decided to make phone calls to other guests to let them know their tires were in. After his calls he went to the office to confer with another agent and returned to making his phone calls. The agent in the office came out and asked if I'd been helped and when I told him no then he began to take care of my appointment. I'm a frequent customer via Uber in California and expected a better experience in such a small town. Maybe the San Jose locations set the bar too high for this community.

I asked them to put right rear tire as a spare and it wasn't done. I didn't noticed it until. I got home, by then it was to late to call.

People were good, products were good too, it took way longer than expected. I understand it was busy but a lot more vehicles came out faster than mine