Big O Tires

tire balance equipment was supposedly out of calibration. do not believe that!! four times out of calibration??? poor workmanship or a problem with the tires, time will tell. I've been doing business with this location since it first opened.

Waited 4 hours to get tpms sensors installed and they still couldn’t get them working. Now I don’t have a tire pressure monitor. Told I will have to come back another time.

Be fair and reasonable with your pricing.

I really don’t care as I won’t be back!

The man at the front desk was very rude and should not be working the front desk. He didn't explain the different type of oil changes and he just assumed I wanted the more expensive option. He treated me like I was a child and should not have been asking about the different options.

Customer service sucked. Slow service.

Customer service needs alot of work!

This store said I needed new brakes, when new ones were installed 10 months ago by the same store

Over the past eight months I had my oil drain plug left loose (to point that my truck was leaking oil), had my oil drain plug over tightened (to the point that a new oil pan was ordered, they eventually got my drain plug out by welding a larger nut to it), was told I need multiple parts replaced, when I took it to other shops all said only one part need to be replaced and had the lug nuts over torqued so much that when I had a flat I was able to get them off and had to call for roadside assistance. The lug nuts were so tight I bent the lug wrench trying to get them off.

Management that is focused on correcting issues rather than lip service. Complete and document work that is scheduled without error. Treat customers with proper respect.