Murphy USA

682 ratings

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Location

2189 Cobbs Ford Rd,
Prattville, AL 36066

COMPLAINT1

By COMPLAINT1 | 10/10/2017

There is one particular attendant that asks me for my I.D to buy cigarettes every time. Being an almost everyday regular customer with a spinal disability that can barely walk at times. I'm 41 years old, almost bald. I know for a fact she knows who I am as long as she's been there and me shopping there. A few times is ok. I don't mind unless I'm hurting really bad.

lmowens411

By lmowens411 | 9/12/2017

Fuel discount perks used to be almost Always available when you purchased 2-3+ items that had fuel discount offers & for last 1-2 months there have only been 1 fuel discount perk offer available w/ purchase. This store is <1 minute from my work & for the Benefits of convenience, cost of products & savings, & cleanliness of store I used to shop here 4-6 times a week. I've always bought 4-8 20oz Dt. Pepsi & Dt. Sunkist when I stop here b/c of fuel perks & especially b/c they have Always been 2 for $2.50 until last 2 times I've been here drinks were 2 for $3.00. I've always done the customer service surveys when I shop here & encouraged family & friends to shop here until last 1-2 months I don't shop here nearly as frequently & definitely don't encourage others to shop here now due to higher cost for both fuel & items in store & RARELY any fuel discount perk offers available!!!

Joy J

By Joy J | 7/23/2017

Pushed every button at the pump for a printed receipt. Pushed the help button and asked for a receipt. Attendant said "You have to come in to get it" Moved my vehicle to parking space. Using my cane ( I am disabled from an auto accident at 80 years old) I went into the store. Three people were in line ahead of me, with only one attendant. Other register was closed. I asked attendant, why the receipt did not print from the pump. She replies "It's probably broke" No "sorry" , No other explanation, just handed me my receipt after verifying the amount by the "question" - $31.12" ? I said "thank you" and left. No other reply from attendant.

stevef

By stevef | 7/22/2016

I usually buy my gas from Entec because they offer free air.

Andy D

By Andy D | 5/5/2016

The restroom was not clean and the pump always ask if you want a receipt, which I do, but very seldom prints a receipt for you. Been doing this for months.

kklovestwlight

By kklovestwlight | 4/22/2016

The cashier was not in the building when I got there, and didnt return till i had been in line for a few minutes.

Kevin P

By Kevin P | 2/10/2016

The message on the pump said "Buy 3 monster drinks and get 10 cents off a gallon. All monster Products!!, The manager said it was only energy for me to look at the picture on the sign. I pointed out that is false advertising, even the sign said all products. The manager offered to adjust the price of my drinks but I would still not receive a roll back code. My only issue is do not advertise if you don't mean it.

blb

By blb | 1/11/2016

I'm handicapped and walking all the way to the cashier to get a receipt is not a good experience. Someone needs to get the staff to do their job!

JPaul

By JPaul | 1/7/2016

No paper towels for windshield on entire gas island No receipt paper at pump. Had to go inside for receipt

Brittani S

By Brittani S | 11/20/2015

icee wasn't "frozen enough"