Murphy USA

For connivence and safety I use pay at the pump expecting to receive receipt. No receipt at pump, could not get clerks attention. Had to go to clerk(my mobility is limited) and ask for receipt. The eyes rolled when I said pump 13 needed maintance. This is a convince store(?). I use Murphy Express quite often and I'll continue. Your management need to address the maintance program and attendant selection and training.

I have been purchasing the same brand of cigarettes (Virginia Slims 120's non-menthol) at this location for several years. After numerous requests with mgr to order them for me and driving to this location to purchase my brand of cigarettes they are NOT available for at least the 6th time in the past 12 months? EVERY TIME in the past I am told that the Virginia Slims will be available the following week. This time, yet again they were NOT available and this time I was not even offered to come back next week to buy them. If a customer is purchasing an item specially ordered time and time again. Why must I keep having to request them to be on hand? This is inconvenient to drive to York, then have to drive an additional 30 minutes to Lake Wylie. UGGh!

This visit was fine. One time I went there in the morning and the manager Ginny Rae was eating a breakfast sandwich from McDonalds. She walked to the register with food in hand and talking with a mouthful of food. I found it to be very distasteful and unprofessional. I will never go back in the morning or when she is there. I will go somewhere else even if it is more expensive.

After trying to pump 89 octane and it trickling out, I tried 93 octane, which wouldn't pump at all. I went to the attendant inside, who was on the phone. When I explained about the pumps not working, she passive aggressively explained that it was her manager's decision to post a sign about the outage on the convenience store doors, not the pumps--unlike every other gas station in the Charlotte/York County area! She reiterated that there was nothing she could do, but noted that I was the first to complain. Therefore, it is my assessment that the station manager should attend a workshop in proper Customer Service and exert a little more care and concern for his/her customers if he/she aims to keep them.