Hand and Stone

1156 ratings
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Location

2304 Matthews Township Parkway,
Matthews, NC 28105

Anonymous

By Anonymous | 1/30/2022

My appointment did not start on time. I had a 5pm appointment and showed up by 4:55. I was not taken back to the room until 5:06pm. Also I will not make an appointment at 5pm on a Sunday again. Felt like I was being rushed out. My sister went in before me and came out after me and we had the same appointment time.

Anonymous

By Anonymous | 1/28/2022

Conservative with areas massaged: sides, head, chest, quads, glutes were skipped. Therapist communication before massage was very formal and almost tense.

Anonymous

By Anonymous | 1/26/2022

It seemed somewhat rushed and did not ask me for pressure

Anonymous

By Anonymous | 1/22/2022

No reason, just a feeling.

Anonymous

By Anonymous | 1/21/2022

I just feel like I'm always being upsold for more services.

A. Hickman

By A. Hickman | 1/12/2022

Available appt options Inability to schedule online Unable to increase time of massage

Anonymous

By Anonymous | 12/31/2021

The hot stones were too hot at times. Massage didn’t include areas that typically had been addressed, such as hands.

Anonymous

By Anonymous | 12/31/2021

Massage movements were too fast.

Anonymous

By Anonymous | 12/21/2021

My app was running about 15 minutes late. She insured I got my full-time but that was a teeny bit frustrating. Due to the holiday schedule there weren’t a lot of available appointments either.

Anonymous

By Anonymous | 11/30/2021

I simply don't feel the need for massages that often. I will come back as needed.