Dreams

The assistant was very helpful and made our shopping trip easy and enjoyable

The help from leeanne was invaluable as we haven't bought a mattress from a shop before we have bought online and then found them very uncomfortable. Leeanne put us on the bed machine that works out what will be the best mattress for you she also offered bottled water nothing was to much trouble she then showed us all the mattresses that would suit us that made things a lot easier than trying everything in the shop so I'm glad we decided on paying a visit to the shop

Excellent customer service from Leanne. She was very patient and took the time to work us through the Sleepmatch programme. Excellent product knowledge with no high pressure sales pitches. We were given ample time (and a bottle of water) to make our own decisions. All in all, Leanne made the whole experience enjoyable.

The service we were given was great. He listened to what we wanted and how much we were willing to pay.

Staff very friendly, knowledgable and had great patience with us when my toddler kicked off!

Friendly, helpful staff. Quick process and listened to our needs. Advice given and suggestions were very helpful

Andrew, who served us at Durham dreams branch was an excellent help. He is a credit to the branch and the wider business, his product knowledge, patience and friendly personality are the perfect qualities to make you feel relaxed and able to ask as many questions as possible to ensure the purchase is tailored to your exact needs. Whilst on my visit I briefly mentioned that my wife was pregnant, this was enough for Andrew to think on a personal level in line with the customers needs and offered us cover against “bodily fluids”. We bought £3k worth of products and did so with a smile on our face thanks to the amazing service that we received. I did complete the sale over the phone the following day and was equally impressed with the efficiency that this was dealt with. Thank you again for a wonderful experience.

Leanne was very helpful and really personable. She listened to our needs and gave excellent advice.

Customer service was excellent

We visited the Durham store and dealt with Leanne. She was superb, very friendly and knowledgeable and we probably wouldn’t have purchased if she wasn’t there