Dreams

Leeanne the assistant who served us was very helpfull and pleasent she even sold me pillows of which i didnt come to buy very sattisfied

Shop assistant Sophie was very professional and knowledgeable.

I visited the Durham store and was served by a man called Trevor. His customer service skills were brilliant I even visited the store again and made sure I was to see Trevor and if I was to ever return I would definitely ask for him he was very helpful. He advised me of the best mattress for me following a test and let me test them all. He was brilliant, I had issues with my card and he went through it all with me. Really couldn’t fault him in any way if I was to ever return I would definitely be asking for Trevor as I know I would get quality service

I was treated with respect and understanding,

Staff were very polite, and patient explained everything in detail and answered all my questions, we were also offered a bottle of water before we sat down which I was really glad of. I'm a very satisfied customer.

We went into Dreams with only the idea that we wanted a new mattress. Leanne ,the sales person ,was absolutely excellent , she was professional, knowledgable about all the mattresses we tried and did not make us feel rushed into choosing. We are very happy with the whole experience of shopping at Dreams. Leanne is an asset to your Store.

Not something you do very often. Process explained fully at every stage and all options presented

Andrew gave excellent advice and showed us all options available in store. He offered alternatives for us to try to highlight the differences between what was available.

I received a lovely welcome as I entered the store by Sorcha. She asked questions on what I was looking fit and listened to my needs. She guided me through the store on the beds in which matched my criteria. We came across a bed that was actually in the sale and met all of my needs! As I went to purchase she offered me a complimentary bottle of water which was very kind and the purchase was smooth and quick! The whole process took 15mins as I entered and Left the store! Very quick purchase! But was super happy as it is my dream bed! Thank you Sorcha!

Leanne who we dealt with was very knowledgeable about the beds and very helpful.