la Madeleine

I was sad to learn the management & catering team had changed at this location. I had enjoyed the assistance the catering rep offered when it came to orders. For this order I was advised to just fill it out online. I was wanting a Caesar salad without chicken and there was no option for that online. I had to put the request in the comments and hope the kitchen paid attention. I will order again if requested, but I won't select La Madeleine if picking caters at random.

The underside of tray I picked up was covered in jam. The Quiche Florentine was room temperature and quickly became cold. The quiche crust was thick, hard, and dry.

I ordered the Provençal Vegetable & Goat Cheese, which comes on a baguette. Today it came on a croissant, and it wasn't very good. I'm annoyed this wasn't brought to me at any point up to and including when I came in the cafe to pick it up! It completely changed the sandwich. It's hit or miss here, as many times as I've ordered I've only gotten bread & jam once. Another time I ordered soup and was missing silverware. There is never any napkins included, it's bare minimum and they didn't even have to clean the table after I dined. Very disappointing.

My food arrived after my party finished eating soup was lukewarm

Staff wasn’t properly trained on how to make coffees on the menu. If so, then they need better training. They wear gloves no matter what they are doing , not just to get food from display case. Yuck. Food presentation was poor. Staff was very friendly just need more help in training.

The dessert slices have gotten smaller yet the price is higher.

Ordered the cafe sampler breakfast with a side of bacon, cook (lady wearing a blue shirt said to counter help he ordered bacon, but it's not on the receipt. The cashier said ok, I said please make sure the bacon is ordered....when they brought our food no bacon asked about it once again response was well you didn't pay for it? Food was cold and cafe was filthy, and we won't talk about the bathroom. We were celebrating an achievement with family and it was totally ruined by filth, cold food and rudeness. This location has a staff chock full of laziness. I deserve my hard earned $93.00 back!

Particularly the temperature of the coffee being served. The 1st cup was a nice temperature, but the 2nd cup was "cold" and the staff had to brew fresh coffee of course the brew cycle began with american followed by french and thus had to wait for the french which I never got and had to select american. Not efficient at all.

My order was wrong. I sent it back. By the time it was ready the rest of my family done with their meals. I asked to just take the entree off the ticket but that was taking forever so we just left. BOOOOOOOOO! It wasn't that busy. The girl at the counter was nice but the manager wasn't up to par.

Caesar salad in smaller container and I could only get the to go prepared salad instead in the past where they would make salad me from the line bowl. Lettuce was not fresh but brown. Also she told me they out bread and cannot bake amd slice anymore at 600 PM. Then she proceeded to charge me 64 cents for dressing when the 2 ounce container was only fill half way up. La Madeline quality no longer match their elevated prices. Pandemic is over stop rationimh and. hiding the complimentary bread.