la Madeleine

I have eaten at La Madeleine many times over the years, and the food was always tasty, but today it fell far short of my expectations. The Quiche Lorraine was cold and looked and tasted exactly as if it had been purchased (frozen) from a supermarket and heated for sixty seconds in a microwave oven. The cream of mushroom soup was cold, too. And, it looked as if the ingredients had "separated". Overall, today's lunch was a very disappointing experience.

My cookie was hard and the pecans had a funny taste. Some of the pastries looked dry and old. Multiple tables dirty and the staff was just standing around and it was not even busy.

The young lady that took my order was VERY unfriendly! No smile, No Thank you! Irritated when I asked for Jam and butter! The person who prepared food was friendly however I did not like the way she handled my food as she tossed my food in the bag. I later, when I got home found out my food was over cooked. The toast was so hard it was like eating a large crouton. They did not bother to butter the toast. The spinach quiche was over cooked. It was dark in color as well as dried out in texture. The restroom was unkept, needed to be cleaned up. This location experience was poor and quite dissatisfying overall.

The Commodity Surcharge is my complaint. This extra charge is very dishonest, I won't be coming back because of this

The salad person needs help at main lunch times. No bread at the check out they told me to check with to go people and they said they had no bread and I asked ‘at all in this whole store’ and she said yes. Then during my meal a co-worker went up and asked for bread and received it.

The espresso machine is ALWAYS broken. The last 3 times I've ordered coffee I have been unable to get it. It's very frustrating

This is a very unfriendly location. My order was wrong. Most of the staff is very rude including manager.

Missing soup

I received an email that stated I would receive a free drink with purchase. When I purchased a pastry and a coffee I was charged for both. Since I used the app to pay I didn't notice I had been charged for the drink until after I got home and was filling out this survey.

We enjoyed our complete experience. Help is friendly, the food is good, and everything is always clean and orderly