la Madeleine

Sales would not inform another woman that she was incorrect in that she was next. Sales acknowledged me as being first but when confronted by the woman, Sales would not/could not do the right thing and placed the customer in the position of correcting the woman. Afterward, Sales was noticeably upset and rude.Sales should have done the right thing upfront but by not doing so, contributed / responsible for the bad experience.

The menu was hard to decipher and exactly where to order in the café. It seems all orders now have to be made in the bakery and not in the café itself. On a earlier visit I joined the rewards program and even it was hard to to determine how to get the rewards for the first 60 days. It was difficult to determine what and how to get the reward so I was never able to redeem it. Also the commodity surcharge should be be explained in advance on the menu or a notice in the restaurant. Most persons will understand without reading it on the receipt later.

I came to la madeleine as usual to get my breakfast then I was waiting for service more than 10 minutes by the counter, they were 3 employees and the manager talking and hanging out and I still waiting…then afterwards the manager (Sonia)came to me and she give me a horrible attitude I don’t know why, and that was 10:40 am Tuesday 21th.

The employees some of them they to learn how to act with regular customers

they messed up our order about 4 times and kept asking us to come to the front and check with them what we ordered. they forgot our drinks and instead of giving us apple juice they gave us apple sauce.

I’ve been a regular at Bailey’s X Roads for a few months, coming each Sunday. Service is always slow, but that’s not what kills me. It’s the blasé/ rude/aloof attitude of one or two workers. These ones always seem eager to avoid helping you, are lackadaisical, and generally give off the distinct impression that you, the paying customer, are a nuisance to them.

The Parsian sandwich tasted like it was premade yesterday. Dry, tasteless mess. Very unhappy especially since I order this all the time

Certainly! Here’s the text: --- On September 1, 2021, I was unable to redeem a free bakery item despite having a valid coupon, Bouchra the moroccan cashier insisted that only one coupon per day is allowed. However, there was no such limitation on the receipt. The manager was helpful and professional but Bouchra wasnt . I'd appreciate clarification on your policy to avoid future confusion and humiliation.

I highly recommend Le Madeline for their customer service and quality of the food. Our staff enjoyed everything.

You used to be able to order and use a QR code to record your purchase on your account. Now it is highly confusing and impossible to do this in a speedy way. In other words, you changed your system and it sucks.