la Madeleine

The app had to be updated before I could use it. It was extremely complicated to put all my data in again.

A new cashier lady at Reston location on Fri Mar 22, is so super nice and full customer service. She is a good staff over there.

The cashier did not understand English very well. I had to restate what I said a couple of times. I asked for a substitute for the bread but there was none. Also the free bread slices that was always a favaorite is no longer provided.

The sausages were too dry and cold

It was good as always. Always room for improvement. Food and desserts are great.

The staff could be more enthusiastic in greeting customers when they enter the cafe. The ambiance could be better and the place could use an upgrade.

improvement need to be made

Something was wrong with the crème brûlées & my soup was missing but the person at the counter was young so just made a mistake. I spoke with Lewis by phone when I got home & he very pleasantly, as always said it’ll be corrected when I come in this week. They really need more help there though the managers do a good job; very busy locations

Location under staffed- they need help!

food is very good; service is freindly; easy to order