la Madeleine

My order was incomplete, when I came home my dessert pie wasnt there

The catering order consisted of 6 x 5 types of sandwiches and 5 x 4 types of salads. On the day of delivery, I called the store 1 ½ hours before the delivery explicitly requesting that all items labeled. I was stunned that only the sandwiches were labeled, but not the 20 salads. However, the 5 x 4 types of salad in transparent boxes containing all chicken meat were not labeled as requested resulting in delay for people to pick their preferred salad. The tip of $67.00 I prepaid at the time of placing the catering order was meant for an amazing service. I’m disappointed in the service that was provided.

Always love the food and the environment. Love the taste too. Especially Balsamic salmon, and dark cherry greek yogurt danish, the best for me. However, the taste of the tea was a bit off this time. Overall, I would still return back next time.

I tried use my 3 dollars off reward of 10 dollars item and selected salad sampler , price was in menu 10.99 . When I went to day and asked to use my discount I was told sampler now 9.99 . It was not indicated in the menu . Associate told it was writes on the biard which was turned back side to customers and it’s no was customer will see it . He did not honor my reward he added extra 4 dollars to my bill and total was even more then I planned to pay . I will contact credit card as well for this order . Person was very rude too

Completely satusfied

assoiacte I ordered the foof from: I ask for poched eggs, his response "over easy" I again ask for poched , his response again " over easy" I gave up. Taken the over easy. I wanted a chai latee: reponse: No! machine broken. I sadled for water. Then the awful thing, HAIR IN MY MEAL. how cross, the server did exchange the whole thing, was it the same food just on a clean plate?????????? Just awful ! It was never so bad a view years back. No need for a complimentary Pastry: I will never visit your restaurant again. Regards, B. Carr

I was waiting for my food, the line was so long I see employees running and being busy while this guy is on the phone texting and sipping on coffee during work hours I asked if he can help but he refused helping because he only does catering orders his name is KADIR and I also see that the employees are super busy and at the same time they have to help this LAZY AND UNPROFESSIONAL EMPLOYEE, I do believe this actions goes agains the values and principles of the company

gross food

1. Like previous visits, several times during our lunch a very loud beeping alarm sounded in the kitchen. The kitchen staff allowed this alarm to sound for a long time before they silenced the alarm. It was very distracting. 2. After our lunch my wife went to the pastry counter to order a small dessert. She was surprised when the price listed for the pastry was increased with a surcharge when she paid for the dessert. The attendant said there was nothing they could do, this surcharge was added automatically.

Manager first told me it would cost $2.49 to add a cup of soupe to my entree. Then he said it would cost $3.19. But when I got my bill, I was charged $5.49. I had to go back to the manager to request a refund so I could be then charged $3.19. (Meanwhile, my food was getting cold.) Also, the broccoli in the Holiday Feast Sampler was tough & chewy, and the other components of the entree were bland. Prices generally were too high and getting a reward using the Rewards program is very difficult compared to the way it used to be.