la Madeleine

Workers are untrained, orders were slow, service was slow

Complimentary drink was not added until I mentioned it. Ice dispenser was not working correctly. There were no straws. Did ask for and mentioned to associate. They opened a new box. There were no knives. Did ask for and mentioned to associate. I got two knives. They did not add any to dispenser, so next person needed to ask. The order process is always cumbersome at Tyler location. It has been that way since they opened.

First of all, the soup is NEVER warm enough. So I have to eat it quickly. The chicken friand was VERY dry, at least the pastry. My main problem is the attitude of one of the female employees. One recent visit, I said, "You were going to call me when these came in. I gave you my phone number." She said, "Well, you're here now!" Then on this last visit, same girl, she obviously was annoyed with me, because she put her hand on her hip and stared right into my eyes while I was speaking. I had not ordered my cookie or muffin (free this month) when I ordered my meal, so I went to get it. She said, "You have to order it when you place your order. Remember I told you that last time?" I said, "Yes, I remember." and I slunk off. I really felt put down.

Restaurant did not have quiche or friand, had to settle for another dish which I was not liking.

There were 10+ tables needing to be bust. The table we chose appeared clean but was extremely sticky and had not been wiped at all. They were completely out of bread. The coke machine was out.

The lady at the cash counter was rude and did not give me the cappuccino i had to run after her to give me the cappuccino in during that my breakfast got cold then she didn't give the sourdough loaf I ordered to go. When i complained about her she started throwing a fit. She was also talking to someone as she had an airpod in her ear.

We ordered the cafe sampler, and had to pay extra for strawberries! When we asked the manager about this, he said “strawberries are expensive!”, and didn’t try to make us feel better, or help our order. A quiche that my wife got had an undone crust, and was dry! The breakfast I ordered was very greasy, and I couldn’t finish it. Overall, we spent $29.83 for a meal we weren’t able to finish. We will never return to La Madeline.

I love it so much. I was not dissatisfied at all. The workers are amazing and it is so good

There are several reasons I have not been satisfied with this La Madeline but I will only state the issues with this particular visit. We ordered the chocolate covered strawberries like advertised on website, called and informed they didn't have. It was 10:50am how are you already out??? Picked up order from a VERY rude associate, which is common with this location. Got back to work and associate order was wrong. She ordered the Chicken La Madeline and got a half sandwich??? That is a HUGE mix up. Went back to restaurant and either Nelly or Bianca was having trouble understanding the mix up. There was no compensation offered for the trouble. She provided what we originally ordered but seemed it was just too much of an inconvenience for her. Luckily we have the freedom at work to go back and fix their mistake. It was not a hard order, they need to learn to check things before bagging and giving to customer. DO NOT RECOMMEND LA MADELINE TO ANY OF OUR CLIENTELE.

My salad was bland and bitter. My husband's soup and sandwich were decent, but still didn't have much flavor. I ate about 4 bites of his leftovers. My entire salad, minus 3 bites, and including extra dressing, will end up goin home to be an outrageously expensive treat for our chickens. This was a total waste of money.