la Madeleine

Grumpy/surly employees.

I have been coming to LaMadeline for almost 20 years. Used to be my first stop every time I got off the plane coming from MA but since moving to Texas 10+ years ago, I’m disappointed to see the upkeep of the restaurant go down. There is an unwelcoming “smell” in all the restaurants I have been too (usually go to the one off Beltway 8) too. I don’t think the company has made a good effort to stay competitive and retain old customers such as me. All I come for now is To Go chicken friands… not much of a desire to sit in here by the fire…

Disappointing visit in multiple aspects. My first, second, and third choices of entrees were sold out when I arrived, the parking lot was dark as no lights were operational, and one of my Rewards was not applied as requested. I know this is not the norm for this location, but the overall experience was far below my expectations.

I visit champions location today, I was greeted by a cheerful lady working the line. I place my order with the guy working with an heavy accent, he was rude, cut me off before I was finish speaking, acting like he didn't want to help me at this point I'm annoyed I told him to cancel it, I went to the other side to the cheerful lady that greet me when I came in, she help me with no hesitation, answer all my questions went above to make sure I was happy and apologize for her rude, not happy, can't understand coworker, the only reason I will come back is for her she save the day. Thank you cheerful lady

Had asked attendant to use rewards. He assured me that he was using the reward and that it had scanned. However, I was charged for the "Daily Surprise" award. I did not notice the charge until I arrived home and did not want to use extra energy going back to restaurant to correct the mistake.

I was not even acknowledged. Luckily I saw my order on the counter snd took it. No one ever looked at me.

Quiche was lukewarm and curdled

I ordered an entree online and they didn't give me my protein which was essential and had to take an extra trip to pick it up and they didn't even offer me anything not even a pastry for my inconvenience. And Patrick just slid the chicken me like he was put out but I made the extra trip, who mentioned over the phone I can reimburse you the chicken. WOW!! Thanks

I ordered tea. No tea was available. I had completed my food by the time the tea was ready. I asked for the sandwich to be toasted. It wasn't. Sent it back and only the croissant was toasted. Not the ham/cheese.

Me and my friend are food was on one ticket and there was a miscommunication on I wanted a side Cesar and the baked salmon they charged her for salmon Cesar and then also charged me for the Balsamic glaze salmon and a side salad and I asked her you didn’t charge her for mine did you I was told the next night we were both charged so now I’m here on a Sunday trying to get a refund!!