la Madeleine

My quiche was not hot or fully cooked - apart from the dough base not tasting good when it is not fully cooked, the cheese does not melt in the same way as if it was hot enough. Once I get to my table and set up my computer, etc. it's a hassle to go back to tell the attendants that the quiche is cold. This is not the first time this happened to me.

Income to le Madeline a few times a week , enjoy the rewards program . Sometimes get dinner but mostly breakfast. Occasionally lunch.

At first food was wrong and then it came out somewhat cold when it was supposed to be hot and fresh.

Good Customer service, prompt service

They gave me the wrong food item. I went home and realized that I had the wrong food item. So I had to drive back to La Madeleine to get the correct food item. They also didn’t give me any plastic spoon or fork.

My first time, and I didn’t know where to start, and the staff were busy & couldn’t see that I was struggling to find if we seat ourselves, or wait. I just wasn’t sure.

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Grumpy/surly employees.

I have been coming to LaMadeline for almost 20 years. Used to be my first stop every time I got off the plane coming from MA but since moving to Texas 10+ years ago, I’m disappointed to see the upkeep of the restaurant go down. There is an unwelcoming “smell” in all the restaurants I have been too (usually go to the one off Beltway 8) too. I don’t think the company has made a good effort to stay competitive and retain old customers such as me. All I come for now is To Go chicken friands… not much of a desire to sit in here by the fire…

Disappointing visit in multiple aspects. My first, second, and third choices of entrees were sold out when I arrived, the parking lot was dark as no lights were operational, and one of my Rewards was not applied as requested. I know this is not the norm for this location, but the overall experience was far below my expectations.