la Madeleine

When I arrived, it was not that busy, and there’s no one available to take my order. Had to wait a few minutes. After I ordered, there’s no one at the cashier stand, had to wait again. My over easy eggs had broken yolks and cooked hard and my croissant was almost inedible. Not a good experience.

The employee charged me for a two sandwiches when I asked for two halves and the manager asked for the sandwiches back which I thought could have been handled way more professional.

love it

The air conditioner does not WORK! It is very hot inside the restaurant. Your personnel is suffering too!!

After placing my order I let Milka know that it was to go. She answered very bothered and said that I should have told her that before I placed my order. When it was time to pay she again repeated that next time I am suppose to say it’s to go before ordering because I’m supposed to place my order at the bakery. I was not aware since it was my first time placing a “to-go” order. And if that’s the case, the manner in which she addressed me should have been courteous, instead of annoyed and bothered.

Ease or ordering, spoke to associate at store to add additional items - very sweet and accomodating. Only issue is more explanation on addition of 20% online and reason why, had to call the store for clarification.

The delivery driver was that before the appointed time; helped to set everything up and was courteous.

I was happy to find parking for pickup orders so I was able to get in the cafe quickly. I went to the bakery and ordered one loaf of sourdough and one of seven grain along with one chocolate croissant. It was bagged and I was out the door as quickly as I came in. Unfortunately when I got home, I unpacked he bread to find a crushed loaf of sourdough…the middle of the loaf was completely smushed…only 6 slices towards the end were the right size/shape. I was planning on using this for sandwiches but can not since the loaf is misshapen. Really disappointed.

Both my husband and I were missing items on our plate when our order was finally delivered to our table. Although there were very few patrons in the cafe, our order took way too long to be delivered to our table and both of our orders were cold. My eggs in particular were completely cold, with no warmth at all. Considering how much breakfast costs us there is no excuse for cold food and we should not have had to tell the food runner what is supposed to be on our plate. We LOVE La Madeline but this cafe has really gone down in its speed of service and accuracy is non-existent. Very disappointing considering I have been coming to this location since 1995.

From beginning to end, it was a horrible experience. The cafe wasn't busy at all, but yet no one greeted us. There were 2 people behind the counter, one making a salad and one walking around. Neither acknowledged us or said, "we'll be with you in a minute". It took almost 10 minutes for anyone to take our order. One woman in particular didn't acknowledge us at all--even when we thanked her numerous times for bringing out food or clearing our table. She simply stared right at us and just walked away each time. No one who worked there seemed to even be in a good mood--and we didn't get there very late--around 6:30. We did stay until closing because we were talking and some guests arrived around 8:30 and they were turned away by a young man at the counter saying they were closed even though the sign said 9pm. When the group of 5 turned to leave, he raised his arms in victory and cheered. It was an extremely unprofessional and awful environment. This was our first time to this location and we will not be returning. We've visited several other La Madeleine's in the past, but have never seen anything like this before. Everyone was rude, unprofessional, and unhappy to be there