la Madeleine

It’s not that I’m dissatisfied with your café it’s your mobile app and your menu ordering selections on your mobile app. It doesn’t let you order just a single quiche. It’s one of your most popular items. I also went to your menu meal selections for breakfast and brunch for the quiche and it makes you pick two quiches but you can’t have the same one twice. There are only two selections and you can only pick one of each not two of the same. It Seems Redundant and pointless other than disappoint other than to disappoint the customer. Can you please fix these two problems with your mobile app soon? Thank you.

The chicken parisien sandwich was terrible, the bread was saggy and the chicken was flavorless.

My Romanoff sauce for strawberries was curtled and sour. I have a picture. The salad was so small I had to add my own lettuce at home. The chicken salad tasted old.

I ordered and orange juice and was charged for it but did not receive it, I also ordered a Nutella muffin and instead got a chocolate croissant. These are two completely different things. Nutella is milk chocolate and chocolate croissants are bitter, dark chocolate and it isn't what I ordered. When I called for a refund I was told I could get a credit on my next order so I agreed but was then told I would have to call in my next order and tell them I needed the credit added on to my order which completely negates the reason why I order online, to NOT have to talk to people on the phone.

The cashier was not friendly and did not smile or gave me my order which I placed in the line I was in. She was helping other customers while I was waiting so long for my cappuccino and a danish to be warmed up. The cappuccino was not good and the danish was not warm.

It smelled like sewage and wasn’t clean. I came around 4p. Business was slow. I counted five tables with dishes stacked up like a mountain. I haven’t been here in a couple years. Disappointed in quality of staff and cleanliness of restaurant. I almost left.

Associates were talking in front of me and not taking my order . Very rude. I was standing there waiting for them

Staff is rude. Food is not hot. Not clean feel

There was human feces on the floor of the men’s bathroom (at the urinal). There was no water being dispensed from the water dispenser. No knives were available for use.

Great food and atmosphere!