la Madeleine

Nice service

I have a problem with your Rewards Program's recent changes. You now require the customer to do all the work. This is VERY UNFAIR!!! Reward customers now have to scan in their receipts in order to get reward points. PLUS, the receipt DOES NOT have a QR code to QUICKLY bring up the La Madeleine website that would at lease same me some of my time. What was wrong with the old way to get rewards? You are making it difficult for the customer! I am considering to reducing my twice a week tip of 15% down to ZERO (0), because of this. NO REWARDS PROGRAMS THAT I CURRENTLY USE asks the customer to do so much work, in order to get rewards like the La Madeleine restaurants require today. If nothing changes SOON, then I'm making my own changes against La Madeleine restaurants.

I was satisfied. Don't know why this statement said I was not satisfied. I was satisfied.

I dined at the Meyerland store on 5/05 at 2:56 pm. The strawberry napoleon served to me was old goods and should have been removed from the display cabinet and discarded before I had even arrived. The pastry layers were soggy, the strawberry was beginning to decay, and the whole thing turned to a mushy mess when I used a fork to break off a piece to eat. The texture and taste were in no way what I was expecting. And I wasted my Level Up discount on purchasing it! I didn't report to an associate because that would have lruined the flow of conversation and eating an afternoon treat with my friend.

Yo estoy satisfecha siempre

I used to go over phone. I placed order and paid. When I got to restaurant the order was wrong and they told me I didn't pay. So they recharge me

Balsamic glazed salmon did not have the glaze. Dry piece of salmon without a key ingredient. Broccoli tasted not as good as usual. Not sure what happened this day but usually are always on point

I went to the cash register by the coffee cups. No one would assist me including the manager who walked by and saw me standing by myself. There was someone filing the fixings for the soup but she would not come when I called her twice. I went to the register at the to go counter and no one would assist including the manager in the red coat who again walked by. I returned to the first register and finally received and paid for a cup for my iced tea. Customer service is not a priority for these workers on the afternoon shift.

Food price, rewards program and selection

I Had the Holiday sampler and I only got 2 pieces of turkey on my plate versus the 3 I see in the advertisement. Even if it was weighed it look like it wasn't portion correctly. I feel as that I receive more green beans than anything.