la Madeleine

The glasses and plates were all dirty at the bread and drink stations. The bread was cold.

I chose a table on the patio which had not been wiped down. After bringing it to someone's attention it was taken care of. Howeverer, as I believe a consequence, there were obnoxiously large flies that needed to be shown away regularly.

My quiche was over cooked, the top was brown and it had very little taste. I picked up my order and did not see the problem until I got home. It wasn't worry the extra effort to return it.

I did not feel welcomed. No greeting or thank you. Long line, only one person working the bakery/to go counter. I stopped in for a breakfast pastry & iced tea on my way to work. I was there for 25 minutes, too long.

Item I ordered was not in stock. I was told to substitute and I would receive a credit for the item out of stock, which is to be determined if this occurs.

Wrong order

The potatoes tasted old and greasy. The turkey was cold and was simply sandwich sliced meat. Too salty too.

the App was updated yesterday with no advance notice. I had to download the new app, fill out all of my information and credit card data while holding up the line to pay for my items. After all that, the app no longer allows paying with the app, so I did not see any use for entering my credit card info. You should have sent out a notice to members prior to the change letting them know about it before they get to the restaurant. Huge inconvenience for me and the other customers in line. Big fail on your part.

I ordered, and was charged for, chicken on my salad, I got home and there was no chicken on my salad. I called the restaurant and the employee who answered said she would check. She left me on hold and didn't come back. I live 15 minutes away from this place and I was not going to drive back (30 minutes round trip) to get them to correct it that night. I will go another day and hope they refund me or make me another salad correctly.

I ordered two salade samplers. One of them was incorrect because we were given regular dressing when I ordered fat free dressing since I have dietary restrictions. The second salade sampler was okay until we went to pay. Once we paid, we noticed that we were charged for an upgrade even though we did not order the upgrade when asked what we wanted. Then the latte was overly sweet when I ordered sugar free vanilla. I also question whether or not fat free milk was used. Finally, I was told that I could not use my Visa gift card even though I had proof of the card on my phone along with the numbers, expiration date, and the cvv.