la Madeleine

I asked if vitamin water was available and I was told yes. I wanted to make sure because there has been times that it taste like water. I get the beverage and it does not taste like vitamin water. Manager comes and states this is how vitamin water taste like. Of course I am upset because it’s not vitamin water. Ridiculous.

My fruit salad was rotten. As soon as I opened the container I could smell that it was rotted.

The breakfast I had at this restaurant was very tasteless. I do not like to order salt or pepper to my meals I always eat them the way they bring it to the table. I ordered the country style breakfast, the eggs were tasteless and the potato patty was crispy on the outside and the inside part was not good at all. Coffee did not taste like coffee and when i mentioned to one of the ladies that was delivering some food she apologized for it and then she suggested for me to get a fountain drink!! I told her I do not drink fountain drinks with breakfast...I think she thought about and then she mentioned a different drink and end up bringing me some orange juice. Orange juice was just as bad as most of my food. I left the restaurant a bit unhappy and a very bad after taste for the food that i tried to eat. I was hungry! I end up just grabbing coffee from another place (one of my favorite ones) to take away the bad taste I had in my mouth.

The food was not acceptable!

The staff really needs to pay attention to what is ordered and requested. Also, my sandwich was half made and looked like it was just thrown together.

I paid an extra dollar for cheese to be added in my eggs. When I received my food, there was no cheese in the eggs. I informed the associate of my problem and they just handed me a plate with a pinch of cold cheese on it. The potato soup was watered down (I’ve had it before and it was very obviously watered down) The coffee bar was messy and lacked plates (for the bread) and lids (for the coffee)

It took 12 minutes for me to get my order. When I called to bring it to their attention, they said I’m sorry and we will get it to you right away. I would have appreciated a discount for my next trip or a free cookie, etc. I added the comment on my order for the crust on the lemon tart to be hard because I’ve had them soggy before. This trip they were soggy and also didn’t taste like lemon, just regular custard.

The staff which are mostly teenagers need to be more thorough and make sure they double check food for quality and completeness of the order. This is the 3rd time they have forgotten something, as well as do not include condiments, utensils or napkins.

For the past two years I have order lunch for my team from the Pearland location. Unfortunately, every time there has been a problem. The order arrivd 30-40 minutes late and the food was cold. When the order was not there by 11:10, I called and the la Madeleine rep, just stated that he would be there shortly. Unfortunatley, the driver went to the wrong location vs. the delivery address listed on the paper work. :( We like la Madeleine, and I have tried to use other locations for our catered luncheons but I'm always re-routed to this location. Unfortunately, I'm not sure if we will continue to use this location in the future. It would be nice and greatly appreciated if someone provided better customer service. Di Tubbs, Manager of Outreach Services Star of Hope Mission

I ordered in person. I waited 20 mins for my order. When I asked about my order, they pulled it from an area where phone/online order were placed. I know, because I watched people walk in and get their orders from that area. I was sitting in direct sight of the cashier. When the person, other than the cashier, handed me my food he asked if I paid. The cashier FINAL SPOKE UP and said i did pay. I ordered 2 whole sandwiches and received 1/2 sandwiches. I had to leave and did not have time to argue. My husband did not want to eat La Madeleine. I talked him into. Can I use my complementary pastry/dessert at another la Madeleine location?