la Madeleine

Delivery was late. We asked for it to be delivered at 8:30am for our 9am meeting, and it did not arrive until 9:20am. We were especially upset because of the $50 delivery fee. However, I did call to ask to be refunded the delivery fee and the manager did not hesitate to make it right. So, even though it was very late, I do appreciate them making it right. Also, it was not communicated to me that it was going to be late, I had to call and check on it, so it would have been nice for them to call and let me know. It would have also been nice for them to call me to make it right instead of me calling to ask to be refunded.

Grilled Sandwich room temp Bread toasted so crunchy, I couldn’t eat edges Not enough thickness of cheeses inside which made my Grilled Cheese dry

Restaurant is dirty. Items like napkins and paper towels were not available. Order was completed very slowly and then just sat on the counter without being given to us.

For some reason La Madeline decided to do away with sweet tea. This is the South in the Summertime! Every restaurant should have sweet tea. Also my wife’s pasta was cold and we had to ask them to reheat it.

Associated were rude.

Orders did not come out at same time. No utensils and when asked for some took 20 minutes to get them and by then food was cold. Had to clean a table to sit at. Have eaten there before and was really good but some people were just downright rude this time. Apparently no bus people so tables were not cleaned and no one to keep utensils restocked. No problem ordering for us but other people left. We got 3 of our party orders but the 4th came out 5 minutes later. To say the least a little disorganized this time.

We frequent this location weekly, the service, food, cleanliness of the restaurant and wait times have gone way downhill. They had an older lady go up to the register when I was ordering asking where their food was and they had been waiting a long time and they were very rude to her, the black girl making the food just rolled her eyes and asked the girl working the register "what she said", just very rude. This makes me not want to go back. The bread was super stale and hard as a rock.

Reserved a room to eat in for a tea. Food served in cardboard boxes with styrofoam plates. Was told that the restaurant had nothing else for serving. Lemonade was not prepared. Had to ask for water. No one checked on us during our 2 hour reservation. No refill of water. I hosted a similar event in January at this location. Ceramic serveware and plates with glass drink ware. Completely different experience. Will not be back.

The mobile app does not allow for gift cards to be used when ordering. I had to put a credit card in to complete my order. I DID NOT WANT TO PUT A CC IN, BUT COULDNT ORDER WITHOUT ONE. So, instead of waiting outside and calling, I went in and asked the cashier, who didnt know the answer to my question. She then had to call the manger who told me that you cant use gift cards in the app. Manager didnt even know if you could use them when ordering online. please change app so that gift cards are allowed. Based on this experience, I would not use the app again. But then, so many of your rewards come through the app, so please dont make your rewards app restricted. Thank YOu.

The experience was just okay but the food ordered is spoiled! This was a to go order for a pound of chicken. I an on a strict eating program and it doesn't include eating bad food! I sent the manager an email the same day but have not received a response.