Big O Tires

Paid over $500 for new tires and forgot valve stem cap. Its the little things that matter

I scheduled an appointment for an oil change. The staff were kind and the time it took for the service was reasonable. I was slightly disappointed because no extra services were included with the oil change. I typically have my tires rotated for free with my full synthetic oil change. I opted to not pay extra for this service.

They did not balance my tires correctly when I had them changed. Had to return to have the job redone.

Associate didn’t clearly explain what was in the total price and added the 15k system kit without even mentioning it once. Also, have to come back to get alignment because it was going to take 3 more hours than estimated time.

I needed tires. Big O sells tires. Big O employees sold and mounted the tires on my car in a satisfactory manner. As is their job. Am I satisfied, yes. What would qualify as highly satisfied? Was the experience so blissful that all other purchases and interactions pale in comparison. No! I bought tires.

The store was short on staff and there were a number of customers waiting. However, I will say that the one Customer Service rep was very courteous and communicated well with all the customers.

I scheduled an appointment for 1:00 and the associate called and confirmed they had availability and could get me in at 1:00. When I arrived at 12:55 I was checked in very quickly and they let me know my truck would get right in. My truck did not get into the garage till basically 2:00 and then the service was not complete till almost 3:00. I would have not gone in if I knew it was going to take that long as I missed another appointment.

I tried to schedule an appointment online, and they had no idea about my appointment the next day. The reason for my visit was to have a valve stem changed. This took more than 2.5hrs.

Friendly staff, though I was overlooked at checkout when another customer came in the store.

The technician removed a brush guard from the front of the car and it doesn’t appear they were able to reinstall it as solidly as it had been. When I asked why it was removed the explanation made no sense. There was also no attempt to go over the findings of the inspection which included several points that seem like they could be serious issues if not addressed.