Big O Tires

A follow up call to let me know the part was not being delivered and my car would not be done in tow hours would have been nice. Otherwise the service was great!

Charged for services that were never completed tire repair

The price I was shown on the website did not include mounting and balancing, taxes and other charges. After an hour and a half of waiting, the tires were already installed on my vehicle when I was told I had to pay over $200 more than I expected after shopping the website. If I had been made aware of the total price before they were installed I would have declined and purchased from discount tire where the total price was within my budget.

I needed a replacement belt. This belt could not be located locally. No one told me that there would be a delay in the arrival of this belt, so I felt my wait was extremely long. Had someone communicated this information to me, I would not have felt this way.

I showed up on time for my appointment but once checked in my car sat in the parking lot for 45 minutes before they even began my oil change. Also, not necessarily a knock on the shop, but they said I needed new tires, which is true, but they quoted my over $800 for a new set. My car has 200,000 miles on it and is not worth all that much, I think they should have shown me the cheapest option available. If $800 is the cheapest option then yikes! Les Schwab can get me a new set for less than $600 and Discount Tires can do less than $500. I may have gotten tires that day, with Big O, but I just felt that $800 was way more than I wanted to spend in my old car.

I feel like pricing was high compared to what I've previously paid at a dealer.

I went in for a $19.99 oil change. It ended up being a $47+ oil change. This was pointed out after the completion of the oil change. I felt it was a bait and switch scam

Explain all of the charges that will be incurred. Work with a purpose and stay off the cell phones.

Have the mechanic cover seats before getting in my car. There was grease on my light cloth seat. Grease finger prints on the door and window. There should be no sign they were in my car. Otherwise your service and pricing are great!!!

Too many additional suggested services. Just help me get the services I came for and earn my trust, then I might consider the rest. I accepted an estimate from a competitor and had the service done with them for this reason.