Big O Tires

It is never ok for a tech to rummage through someone's vehicle, If you are looking for something ask the customer 1st.

Ensure you are appropriately staffed on Saturdays. This is the second time I have waited 2-3 hours for an alignment. The team is nice but always telling me that they had call outs and the work is going to take long.

People is not nice at all and is super expensive price. They make me feel unwelcome because I’m very friendly and they are extremely received.

Maybe have mechanics do a full check through to make sure everything was bolted on correctly. I came in for an oil change and got brakes replaced on Wednesday the 6th with everything fine to recieve it Friday afternoon with wheel bearings loose and lots of excessive humming and grinding which wasn't like that on Wednesday drop off.

I don't believe your brake job prices to be competitive. As such, I chose to complete work myself.

I dropped off my vehicle at 7am and it should not take up to 3pm to finish.

Time management

Have estimated time more narrowed down. I scheduled an appointment for an oil change and tire rotation online for noon. It was after 2 pm before my car was done. The associate told me it would be less than 45 minutes.

Prices are out of control

Prepare better for appointments especially with newer cars