Big O Tires

I had 2 flats fixed for $70 when the place down the road would have been 30. Hit a quote for 4 new tires and a new hub for $2800+. The place down the road is 1700!!! Your tires alone are 300 more. Your guys were fine but your price is crazy!!

The prices are outrageous

After picking my vehicle up my Tires we not inflated properly. They were all different psi and one was around 20psi. I find this unsatisfactory. I also got an oil change and there was no sticker indicating when my next oil change should be. The small details were not taken care of on this visit

I left my vehicle for a scheduled one hour tire install. Came back 2 hours later and the vehicle had not even been pulled into the bay. No communication from bigO. After I complained Manager told me they had 2 sick mechanics….then after finally finishing my cars their internet went down and couldn’t process my payment. Had to leave card information on sticky note which left me uncomfortable. Tire pressure sensor has not gone off since bigO finished the job. BigO told me I needed to contact Honda on how to get that message light off……terrible experience.

I made an appointment to switch out my summer tires (mounted on their own wheels) with my winter tires (also mounted on their own wheels). They did so in a very timely manner but I was charged $20+tax and they did not program my tpms sensors already in the winter tires/wheels to my car. I’m trying to get away from discount tire as they have gotten so big and impersonal that I don’t care to go there anymore but at least they do simple seasonal tire swaps for no charge and program your tpms sensors while they’re at it. I’m looking for a new tire shop to take my business to from now on and wanted to give Big O a chance but not too sure about it..

Don’t charge for a tire repair and send your customers out on 30 psi when mfr says it should be 40 :(

Went in for an oil change and brake light replacement for one bulb. Miraculously the second bake light went out. Then received a quote for brake service for 1500 dollars. This is the definition of price gouging. I got two more quotes for under 700 for the same service.

Is was never giving a cost. I asked for a rotate and balance and the tires were only balanced. The paper floor mat and seat cover were left in car. The glove box was left open past the point of open. I suppose they were checking the cabin air filter.

Lied to about time required to complete service. Lied to about the ability to complete a oil change, oil change price went from$160 to over $500. Crew not qualified to work on vehicle, only told after I got to the appointment. Told appt would be 45 mins and that changed to 1.5 hours when I arrived. Was told the required oil cost $456 + filter, but I found 6 qts and a oil filter for $100. Never got advertised break inspection.

I paid $600 for power steering work but still have the same issue (noise) and now there's a leak. Will take it back to the Big O in Firestone asap.