la Madeleine

The glass on the front entry doors was extremely dirty. Not at all appealing! Also the floor was sticky. Not a good impression!

The green beans taste great. The chicken has a smell to it and is too salty. The broccoli is cheap quality.

This location seems to lack customer focus. Manager’s have never jumped in to speed up the ordering process. This to me is a lack of training. I know the excessive employee turnover at this location. Where is the are manager?! It appears employees only focus on their position and don’t help when the line is long. During this visit the cashier literally stood in front of register doing nothing but waiting for the next customer to get their order. Why is she not trained to jump in and help the food prep employee? I just don’t get it! Hire me and I’ll run this place and increase your profit!

I appreciated the value on the three-part salad sampler plus a tea for $9.99. It's the first time I felt like there was a competitively priced item for lunch with a friend at your restaurant. Your chicken salad is still entirely too salty I really dislike that I can't scan something in the new app to get points. I will not store my credit card in a La Madeleine app. The only site I allow to store a credit card is Amazon, and I trust their cyber security measures are very robust. I cannot and will not put my credit card in a La Madeline app. So it's a decrease in service for me and customers like me to not be able to get points at the register. I don't like having to scan the app manually.

I ordered chicken salad as part of my sampler and it was dry and appeared to be left over from yesterday. It didn’t have the great flavor I’m used to.

I am satisfied, it does seem like the cafe is making improvements. I will try this location again. In the past, one time the crepes were cold. This time, they were much better and hot.

The flatware was very dirty. I had to pull multiple forks and multiple knives to find a clean utensil. I almost asked for plasticware. The temperature of my food was lukewarm.

Bread, butter and jellies no longer out for guests. Did not realize you have to request, but figured it out during dining. Would love to have been asked at checkout if we’d like bread, butter and jelly

We went there for coffee and dessert -- the coffee was lukewarm at best and stayed so even though we lingered there for about an hour

My soup was almost cold but the time I sat down to eat. I'm not sure if it was not hot to begin with or what. I also really miss the bread station. I miss being able to get a few slices of bread with butter or jam.