la Madeleine

I feel like to be highly satisfied is an above and beyond experience. Overall minus a few interactions I would rate my experience to be about on par with my expectations. Though I did find all the staff to be friendly and helpful.

Associate made wrong size salad; no butter

Coffee needs to be hotter in the urns. It’s not hot enough, lukewarm last 3 visits.

Too many corporate people were hovering around the order station

I miss the bread and jellies being readily available. But also I am very short and also older. The food was handed to me from over the counter. Difficult for me to handle. Furthermore the everything except the coffee in the beverage serve area was difficult to reach. Is this to curtail children from using this area?? On the other hand when I needed a to go cup and a to go bag, the cashier was very helpful and friendly.

Issues with the payment processing, and sandwich was ok

Great service

I prefer for the coffee bar that the half and half is in a pitcher rather than those little plastic things that have a very small amount in each one. The little plastic things are messier to deal with. Also I prefer real half and half with no chemical preservatives.

Was only one Florentine quiche left and I asked if if there were a hot one. He said this one is hot. And he put it on a hot plate. But by the time I got to pay for it, it was only lukewarm. The people in front of me were having some sort of difficulty and had to call the manager to come and help get them checked out. I like the food here but sometimes the service just isn’t up to par. And the manager, if that’s who he was, wasn’t very friendly at all.

Food not hot enough.