la Madeleine

I've always enjoyed going and buying from La Madeline Cafe. Any location I went to the food tasted great and the temperature was right. This is the first time I was dissatisfied with my Cafe experience. Other than the dessert I ordered, which was excellent, the mushroom soup was not as flavorful as it used to be and the temperature was just warm, not hot. The worst was my kale and quinoa salad. It was mushy and sticky. Not sure if the quinoa was overcooked or the salad is old that it has turned mushy. Unfortunately, this was a to go order so I had no way of getting it replaced. I wish there will always be a manager who can check on the consistency of the food that is served or prepared so that food quality is not sacrificed.

I order a double latte and some croissants but if I didn't go to the counter after 15 minutes to ask for the lattes they don't have a clue about my order

The cafe was very good, food is always very great, went to this place with some water polo glorious kings named Jonah. Jonah is so hot

We had buy one get one sandwich promotion and tried to order using the app. The app didn't have any place to take the promotion and we struggled for 30 minutes and couldn't complete the payment that will take the discount. We ended up wait in the long line and get the associate in the register to help to cancel the order and re-order in store. Then we waited another 30 minutes to get our food ready. This is just not acceptable. The new app is difficult to use and if there is promotion, process should be easy for customer to take the promotion easily.

The app order is very difficult to use the promtion item. My husband and I couldn’t make it work after spend 30 minutes and had to go to counter to order eventually

Went in about 11:30, ordered 2 French Country Breakfasts, coffee in the containers were cold, had to wait about 5-7 minutes for fresh coffee, the croissant tasted stale, was not fresh.

I customized the dessert catering option I picked, and it was wholly ignored.

Placed an order in person to go. Maybe one other customer in front of us. Took a good 15 min (2 salade samplers ordered…nothing had to be cooked). Got home with our food…husband’s strawberry spinach salad had very little strawberries, nuts, no bacon, etc. My strawberry spinach salad was nothing but field greens. Nothing else. So disappointing. Seemed more interested in online orders than in person orders. Several people working and it wasn’t a a rush. Not the first time this has happened with a to go order at this location.

Person taking order was very rude literally YELLED our order to the cashier. The cashier got the order wrong but when brought to his attention he fixed it. This used to be a quaint, enjoyable and classy place-not anymore!

1. No friendly staff at the cashier - Lack of connection with customers and lac of welcoming atmosphere 2. Scramble egg need to be cooked more and my chocolate almond croissant was not heat it