la Madeleine

the food was cold, taste re-heated and not fresh.

I come almost every day to eat they always serve me Cold croissant and coffee is rarely hot todayv the presentation of my breakfast was lousy for the price there is another place with better quality, there is another problem with this location I always have to get up to tell them what happened to my food it is ready but no one takes it to My table needs to improve the service, there is a lot of competition, the McKinney location, the service and food is the best, I have been a customer for more than 20 years

We have been going to this location since it opened many years ago. We have also gone to the two Plano locations for 20+ years. To be clear, our experience today was perfect except for one glaring failure. This location has the habit of putting almost zero sausage in the sausage, egg and cheese croissant breakfast sandwich. Today there were about four or five tiny flecks of sausage in the entire sandwich. In reality, I was given an egg and cheese croissant. In the past, at other Plano locations such as 15th and US75, they just cut a sausage patty in half and put 1/2 on each half of the croissant. This should be the norm for a $9 breakfast item that has three ingredients. Make each ingredient's quantity more equal to each other. If I wanted and egg and cheese croissant I would order it that way. At this point I will try the two Plano locations to see if they have reduced the meat to near zero, but will no longer take a chance on this Frisco location. If I now get flecks of meat at these locations also, I'll stop going to La Madeline for breakfast.

I ordered a grilled cheese sandwich and when served it was not grilled. I was told that the wording was a misnomer, and the sandwich was not grilled but put through something that only melted the cheese. I asked that it be grilled and the server balked and said they do not do that. When I mentioned the manager, she ignored me and repeated her line. I said forget it since I was in a hurry to eat and go. Also. soup came with the sandwich, and I requested mushroom in lieu of the tomato and she said sure, then proceeded to charge me extra and realized it when I went to my table. Terrible attitude on the part of this young lady. A wasted meal on my part.

Gregory was blowing his nose and touching the food without gloves. Appeared he had. Cold. I should have left without ordering.

Had to wait for someone to come to go order

The portions were VERY small, we ordered 2 extra eggs and they were also not cooked dry, as asked. the butter was not available and we had to ask twice for it. The muffin was not warned. The Caesar salad was wilted. This used to be my favorite spot, it's gone downhill and they are OVERCHARGING for everything! TERRIBLE, The price for 2 extra eggs was INSANE! VERY disappointing. The servers could care less about the customers.

Manager is rude

We try to visit our local La Madeleine at least once or twice a month. We are on a limited retirement budget and we find the pricing, quality and the very liberal portions a vey pleasant experience. The staff is ALWAYS attentive and there is always a Thank You for coming as we leave. Your baked goods are amazing! I have one suggestion...Just keep doing what you are doing!!

did not offer us any bread, butter, jam. and they got the orders wrong - missing kids’ items. did not make it easy to correct. even after they were made aware of the problem, acted very slowly to address. we needed more food. and ordering more foods was even harder than the initial order.